Keith Browning Posted August 23, 2007 Share Posted August 23, 2007 I read a post in "that" forum in the 6.4L mods section. Some tech (one of Jim's favorites) whom I don't know if he is a member here wrote: Quote: I as a technician find any aftermarket performance parts during my initial inspection of a vehicle during diagnosis, I am to call Ford hotline and notify them that this specific VIN has such parts installed. Really? I don't recall being fed this line of crap in writing or verbally by any engineer. So I am curious if any of you fellas have? I believe the HotLine has more to worry about than who did what to their truck and shouldn't be wasting time taking such calls. The poster goes on to say that Ford will void the warranty and post it on OASIS. Huh? Never seen that either! /forums/images/%%GRAEMLIN_URL%%/scratchhead.gif Did I miss something? Quote Link to comment Share on other sites More sharing options...
jaysonfordtech Posted August 23, 2007 Share Posted August 23, 2007 Well keith there is a process for flagging the vehicle for warranty denial due to different situations including abuse and damage caused by aftermarket modifications. In fact Ford just made the form electronic instead of paper. I called hotline with one recently, it was a 05 e series with an edge chip on position 4 when I got in it. There was a mil on and multiple dtc's mostly related to boost, backpressure, and EGR. I looked under the rig and found nothing but straight pipes. I called hotline and asked what they advised I do. The engineer told me that he was flagging the vin on the hotline system so if any other tech called on it they could inform him of the modifications, and that I should ask the customer to return the vehicle to stock before I continued diag. Needless to say the van went away. I'm not too worried as it was at 65k, the guy lived within a 15 mile area of the dealer and had not been in but once, and it was for a 3/36 warranty concern. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted August 23, 2007 Author Share Posted August 23, 2007 What is the link to the form? Quote Link to comment Share on other sites More sharing options...
jaysonfordtech Posted August 23, 2007 Share Posted August 23, 2007 August 17, 2007 To: Ford, Lincoln & Mercury Dealership Principals and Service Department Personnel Subject: Revised Warranty Cancellation or Reinstatement Process Effective September 1, 2007, the process for requesting warranty cancellations/reinstatements is being modified. The only recognized method for requesting warranty cancellations or reinstatements will be the new electronic Warranty Status Change Request form, which is available on FMCDealer.com / "Parts & Service" tab / Warranty Administration & Warranty Parts Returns / Warranty Cancellation Request Form. Please note that this process does not apply to branded titles. The process for handling branded titles remains unchanged. To submit a warranty cancellation or reinstatement request, simply complete each applicable section of the electronic form, add any relevant attachments such as photographs, repair orders, etc. and click on submit request. Please note that only one type of cancellation can be processed on the request form. Following are criteria for each type of cancellation request. TYPES OF WARRANTY CANCELLATIONS Engine Transmission Powertrain (includes engine, transmission and drivetrain) Rear Axle Body/Paint Entire Vehicle Coverage COMMON TYPES OF VEHICLE DAMAGE THAT REQUIRE WARRANTY CANCELLATION Infrequent or No Vehicle Maintenance Cancellation Criteria: Infrequent or no vehicle maintenance has caused engine or transmission failure. Cancellation Types: Engine, Transmission or Powertrain. Modification or Alteration Cancellation Criteria: Owner physically modifies or alters vehicle for performance enhancement (chips, etc.), resulting in damage to the engine, transmission, or other vehicle components. Cancellation Types: Engine, Transmission, Powertrain, Rear Axle, or in extreme cases, Entire Vehicle Coverage. Water Ingestion/Damage Cancellation Criteria: Water has been ingested into the vehicle's Powertrain compartment or elsewhere in the vehicle. Cancellation Types: Engine, Transmission, Powertrain or, in extreme cases, Entire Vehicle Coverage. Abuse Cancellation Criteria: Vehicle abuse, whether intentional or inadvertent, results in damage to the engine, transmission, or other vehicle components. Types of abuse may include fuel contamination, aggressive driving behavior, racing, aftermarket fluid additives, etc. Cancellation Types: Engine, Transmission, Powertrain, Rear Axle, Body/Paint or, in extreme cases, Entire Vehicle Coverage. Odometer Tampering Cancellation Criteria: The odometer is not working properly or shows signs of tampering. Cancellation Types: Entire Vehicle Coverage. Unauthorized Repair or Parts Cancellation Criteria: Vehicle repairs or service has been performed by an unqualified repair facility or a non-Ford part has been installed resulting in damage to the engine, transmission, or other vehicle components. Cancellation Types: Engine, Transmission, Powertrain, Rear Axle or in extreme cases, Entire Vehicle Coverage. This is a cut and paste from the FMC dealer message board. The topic is under the service section and is titled "They finally put it in writing!" Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted August 23, 2007 Author Share Posted August 23, 2007 Nice job Jayson! I see that this is in the warranty section and is technically something that has always been in place except for the new form? But this still leaves one topic open. Are WE expected to immediately report mods, neglect or abuse? This is the answer I seek. Quote Link to comment Share on other sites More sharing options...
jaysonfordtech Posted August 23, 2007 Share Posted August 23, 2007 I don't know if it is "expected" of us, but it does warm my heart to void some of these guys warranties. I think that it is all up to your service manager. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted August 23, 2007 Author Share Posted August 23, 2007 Quote: I think that it is all up to your service manager. Maybe. I followed the path to the form and looked it over. It is pretty straight forward and it carries your P&A code along with your name (as logged in) into the managers name field. That does not seem right that we as techs should have access to warranty forms. It looks to me that the letter you pasted was solely to announce that the only method for filing this form is now electronically. Now, if a link to the form were to appear at the bottom of OASIS returns like HotLine assistance, prior approval and radio exchange sheets, that will get our attention pretty quick! Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted August 24, 2007 Share Posted August 24, 2007 If the Hotline engineer asks if there is a chip (currently) installed or specifically asks about other mods that may be present... how am I to answer? Head gaskets (still a bolt problem, IMHO) can fail even without the help of a chip... Could adding the chip have made 'that much' difference?... I don't know and I can't make that call.... However, if the engineer asks "IS there a chip...?" I have to answer truthfully.... I don't offer such information, but if I am asked, I must answer the question given directly.... "Has it had a chip?" and "Does it have a chip?" are different questions. At the same time, if the PC/ED tells me that something that is currently installed on the truck may affect my concern, I leave it to the higher levels of management.... "How much time and/or money do they want me to waste?".... At the same time, I have little respect for anyone that would ask me to tell a lie.... Occasionally, I am given a troublesome warranty claim... I am required to "dance with the truth" in order to get this thing through.... I refuse to exceed my comfort zone.... I never, ever thought that obfuscation would be an asset.... Quote Link to comment Share on other sites More sharing options...
OHNO60 Posted August 24, 2007 Share Posted August 24, 2007 sounds like allot of pissed off owners are going to be out there. seeing all the wackos pulling guns out at businesses i think id send him on his way to fend for himself at another dealer. /forums/images/%%GRAEMLIN_URL%%/flamethrower.gif Quote Link to comment Share on other sites More sharing options...
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