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Lets learn from this one

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I hate posting this but I gotta keep everyone remembering how fun our job is.

 

Other diesel tech gets a early 03. Dies under hard load and whenever it wants. No codes, #1 would int. cut out just sitting in the stall then come back to life. Has been at 5 other dealers, none of them can figure it out. After it dies take the secondary fuel cap off, excessive amounts of air pressure, barely any fuel in the housing. Here comes the balloon test.... hmmm.....nothing... fuel pressure is 45 then drops to 30, then dies. Hotline said replace all injectors on bank 1 because it could be an int. concern on injector 1 letting combustion gases in. I tell him maybe inlet restriction from the tank, take the tank down and check.

 

Removes tank ( By hand, no tank lift ). I looked at him and said "did u just see that we took this tank down by hand" we look at the fuel gauge it says 1/2 full. No fuel in the tank whatsoever. He does the test and finds the gauge is bad. This thing has had 3 fuel pumps, 23 injectors, filter housings, lines, everything in the fuel system replaced at other dealers. All for a bad gauge that always read 1/2 full.

 

Customer says he never looks at it, fills up every week at the same gas station. and no i dont want the cluster.

 

Fun fun fun.

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Customer says he never looks at it, fills up every week at the same gas station. and no i dont want the cluster.

So is the customer going to pay ca$h for any future injector replacements caused by running them dry? Good find by the way.

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He was an ignorant bastard, badmouthing the truck, the engineers while talking to the service writer. Not even a "thank you" for finding why my truck has been in the shop more then in my driveway.

 

And he was warned that if he comes back for any running problems due to the fuel system, he will have to pay.

 

But now he can go down the street to another dealer who has no clue what we found and go through the same thing we did if he runs them dry.

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But now he can go down the street to another dealer who has no clue what we found and go through the same thing we did if he runs them dry.

 

 

But the shitty thing is that he has probably learned his lesson as to not run the tank dry anymore and he will never admit it. And he will probably be going to another dealership badmouthing your dealership and the other dealership will most likely warranty the shit out of everything on his truck not knowing about the self inflicted damaged that he has caused to the truck himself. Frickin anoying isn't it? /forums/images/%%GRAEMLIN_URL%%/mad.gif

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Didn't anyone notice that this truck is sucking in air and then more air than fuel and then no fuel at all? By the way, no inlet restriction at all means that the fuel line is sucking in air. I'm glad you found the problem. /forums/images/%%GRAEMLIN_URL%%/thumbup.gif

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