Jim Warman Posted November 30, 2007 Share Posted November 30, 2007 In the P0128 thread, Gary made mention of upselling winter fronts. Of course some old guy thought that was interesting...... Oh, and it appears that we have accidentally started upselling winter fronts, too - so I ain't picking on anyone.... Wwwwaaaaaayyyyyy back when we were breathlessly awaiting the arrival of our first 6.4, Ford was busy telling us what we shouldn't do to a truck equipped with this motor..... Restricting air flow through the cooling stack was one of those things that we weren't supposed to do... A week or so ago, one of the apprentices is accessorizing a new truck and I see him unfolding this unGodly big, black, vinyl "blanket". A winterfront.... without a slot... a hole.... nor even a flap that can be opened should the need arise. This blanket came in a Ford package with a Ford part number on it. On the included instruction sheet, in small print, this warning "Do not drive above 50F or tow above 32F with this installed". One thing that comes to mind.... these guys don't actually think that customers read these instruction sheets, do they? I spend a significant amount of time telling customers that page <whatever> in their owners guide explains it better than I can... The other thing that comes to mind.... these guys are starting to talk out of both sides of their faces with alarming regularity.... at OUR expense. First it's the about face with the motor oil.... and now restricting air flow through the cooling stack... And WE look like jerks because WE can't make up OUR minds... <SIGH> .... at least it's Friday - payday AND the liquor store is on my way home from work..... Quote Link to comment Share on other sites More sharing options...
G. Bedford Posted November 30, 2007 Share Posted November 30, 2007 We are upselling the aftermarket winter fronts that have two flaps that can be opened and held by velcro strips. This brand just has snaps that hold it to the grill face and also has a bug screen for summer monthes. The Ford winter fronts I don't like either after I read the warning. I will not install the Ford shield as a service, because I feel the customer needs to know how to do it comfortably. If they find it too much of a chore to install, you know they aren't going to remove it when they should. Quote Link to comment Share on other sites More sharing options...
DwayneGorniak Posted November 30, 2007 Share Posted November 30, 2007 Well Jim,I'm surprised it took you this long to get fed up. /forums/images/%%GRAEMLIN_URL%%/smirk2.gif I have been fed up with the "left hand at Ford doesn't know the right hand" situation for many years. I guess that's where we can still find comfort in our payday's and the liquor store being on the way home hugh? /forums/images/%%GRAEMLIN_URL%%/scratchhead.gif Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted December 3, 2007 Author Share Posted December 3, 2007 In many respects, I've been "fed up" for a long time.... I'm that "technical voice" that has to "fix" the things that our SAs have explained poorly (the blind leading the blind happens at the front desk all too often).... But the target is starting to move much faster than it used to.... I've got a siezed EGR valve sitting on my bench from when we were supposed to clean them before submitting them. I didn't bother cleaning it (siezed is siezed, right?) and they punted the claim.... (I'm waiting for the opportunity to "resubmit"). Aside from moving quicker... the target has "gone public". The EGR valve fiasco only involved those owners that were caught with a bad valve while we were labouring through this useless experiment (when the valves were on national backorder, we tried cleaning some..... they all came back). Now we are at the point where we say one thing publicly today.... and another tomorrow.... "Oh, NO..... your oil HAS to be CJ4....." - "but if you can't find the VI that you want, just dump damned near anything in there". "Oh, NO..... don't restrict the airflow through your cooling stack..... unless the restriction has a Ford part number on it...". I'm starting to get the feeling that it isn't just the censorbot that isn't going to like me any more...... You know my motto.... "open mouth - insert foot...". Quote Link to comment Share on other sites More sharing options...
DwayneGorniak Posted December 3, 2007 Share Posted December 3, 2007 I couldn't agree with you more. Tell you what, I'll have a few for both of us tonight. /forums/images/%%GRAEMLIN_URL%%/cheers.gif Quote Link to comment Share on other sites More sharing options...
Rickster42 Posted December 6, 2007 Share Posted December 6, 2007 anyone happen to have the part # for the Ford winter front?TIA Quote Link to comment Share on other sites More sharing options...
dieseltech Posted December 6, 2007 Share Posted December 6, 2007 Part # 8c3z-19a414-a, While I was waiting on the phone for hot line and listening to the messages 2008 f-super duty 6.4l air induction snow restriction, SSM 19967 Quote Link to comment Share on other sites More sharing options...
LARRY BRUDZYNSKI Posted December 7, 2007 Share Posted December 7, 2007 "Oh, NO..... don't restrict the airflow through your cooling stack..... unless the restriction has a Ford part number on it...". That said by Jim. I think you need a trip to the HEAVY TRUCK STORE and see what really happens out on the road. Big trucks don't have this problem that smaller trucks have. I have 3 bosses that have 3 Chevy's all with Duramax's and don't have the same problems as we have, and they run them hard, at the same time we also have numerous hardcore Ford guy's that run them hard and have no problems.7.3-6.0 I think the biggest problem is that most of the customers we have is that they try to drive them more like cars than TRUCKS. Correct me if I'm wrong but I don't think so. They need to be driven like a truck Quote Link to comment Share on other sites More sharing options...
Steve Mutter Posted December 9, 2007 Share Posted December 9, 2007 nice the winter front is b/o till jan 08, Quote Link to comment Share on other sites More sharing options...
Cetane Posted December 9, 2007 Share Posted December 9, 2007 As of job 3 it is standard equipment in the northern states. Should be fun dealing with the soccer moms that leave it on all year. Quote Link to comment Share on other sites More sharing options...
Tony302600 Posted December 10, 2007 Share Posted December 10, 2007 Whats even better is i have a customer that is complaining of lacks power, no boost, turbo not kicking in. Went through a snow storm and what do u think happened. Ice melted and now its fine. he's not mad about needing a snow front... he's just disappointed with Ford about that being the "fix" for his $65,000 truck. Also has a melted DPF pressure sensor that didnt set a code /forums/images/%%GRAEMLIN_URL%%/scratchhead.gif but caused a hiss noise. To this day he's had a radiator and DPF. Wants to know if we sold his 6.0L yet. Quote Link to comment Share on other sites More sharing options...
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