GregH Posted April 10, 2008 Share Posted April 10, 2008 Ok, so we got the phone call we were expecting a week ago - we're in the warranty counseling process. After 4 engines inthe past 3 months, it was only a matter of time.. Anyway, I have a copy of Ford's complaints.. Out of 50 or so RO's, Ford has a problem with 8. Two of these are administrative problems - codes not put in ACES, etc. A couple are perceived repeat repairs. And there is a monster head gasket/drivability ticket on an ambulance. Ummm, and that's it... It really doesn't seem like they are coming out with the big guns... In fact, in the paperwork they gave us, it even gives some common misconceptions and error examples. They match up almost exactly with the problem RO's. It's almost as if Ford is telling us what they would like to hear when they want our take on these repairs... Are they slapping our wrists? Are they setting us up for something down the road? Are they going easy at first, wanting to lull us out of our unease, waiting to crush us with a stack of 1000 RO's ready for chargeback? And then there is paperwork included that has no relevance. Statements like "Ford examined 25 cylinder heads that were replaced. 20 still had gasket material stuck to them, and the other 5 passed inspection. All 25 were returned with a chargeback." We've never replaced a 6.0L cylinder head.... Kinda leaved me muttering WTF while anticipating the other shoe.... Anyone else been through this? How did it go for you? Quote Link to comment Share on other sites More sharing options...
OHNO60 Posted April 10, 2008 Share Posted April 10, 2008 kinda like this -> /forums/images/%%GRAEMLIN_URL%%/crybaby2.gif all aside, i seen most of the issues were because of a poor write up. One great thing our service manager does is take pictures and file them with your warranty paper work. Pictures of engine serial numbers if your doing an engine. Pictures of an electrical console on the truck if its an ambulance, etc. Any supporting pictures that can help when mtime was added to a job. That saved my ass before for sure. They seen that documentation and left within 30 minutes. /forums/images/%%GRAEMLIN_URL%%/cheers.gif Quote Link to comment Share on other sites More sharing options...
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