Hempstead Posted May 15, 2008 Share Posted May 15, 2008 Maybe a egr valve recall coming? /forums/images/%%GRAEMLIN_URL%%/shrug.gif My parts manager showed me this today as I was asking for a egr valve. May 14, 2008 To: All Ford and Lincoln Mercury Dealers, Service Managers, Parts Managers Subject: Stop Sale and Shipping Instructions for Select 6.0L EGR Valves IMMEDIATE ACTION REQUESTED – STOP SALE on 4C3Z-9F452-A and 5C3Z- 9F452-AA A manufacturing concern has been found in 6.0L EGR valve part numbers 4C3Z-9F452-A and 5C3Z- 9F452-AA. A design change has been initiated to correct the issue. Use of parts manufactured prior to this change could reduce customer satisfaction. HOW TO IDENTIFY PARTS TO BE RETURNED Isolate and quarantine all stock of part numbers 4C3Z-9F452-A and 5C3Z- 9F452-AA with package label date codes prior to 04/08/08. Resume selling parts with a package date code of 04/08/08 and later. See Attachment 1 for picture of label and date location. NOTE: With no part number change, dealers have requested an additional way to ensure the part is the latest design. All valves with the new design have a silver paint dot on top of the valve, in addition to a pink dot. Old style valves will only have pink dots. See Attachment 2 picture for silver dot location. HOW TO RETURN PARTS DATED PRIOR TO 04/08/08 If purchased from a Motorcraft Warehouse Distributor (WD) Return suspect inventory to the selling WD so a claim can be filed. The WD will exchange the part for you. Returns to your WD should be completed by 6/15/08. If purchased direct from Ford File a PCS claim by 06/30/08, using the instructions below: Create claim through the DOESII system. Wait for part return authorization before returning part(s). Once return authorization is issued, return part to specified location. Include your claim numbers on the bill of lading or in the reference field for all claims being returned. It is extremely important to notate the claim numbers because we will be issuing credit for the claim(s) upon receipt of the freight bill. This will eliminate the need to fax in Proof of Return for supplier returns, unless you receive an aging notice. Please include the following information on all claims: Comments: "08-064 Return Reason Code: CD SMALL PACKAGE SHIPMENTS Use FedEX Ground for shipments (single carton or multiple cartons) up to 100 lbs. or less than 108" in length and/or 130" girth (girth is 2 times width plus 2 times height combined). If the size and weight of your shipment exceeds these criteria, use the LTL process. Process for Claims being returned by a Small Package Carrier (FedEx) Contact Federal Express for a pick-up All the claim numbers that are being returned must be included in the reference field Attach a copy of the Return Authorization screen(s) for each claim you are returning to the returned material Include the claim number in the reference field on the freight bill Charge the return to Account #3475-0958-2. QUESTIONS Dan Goering, Diesel Product Manager, 313-594-7289 or dgoering@ford.com For claim issues, go to FMCDealer.com and: Click on the 'Parts and Service' tab Click on 'Parts Department Tools' Click on 'PCS (Parts Claim System)' Click on 'Dealer Claims' and fill out your inquiry and submit For shipping issues, contact SLI at 1-800-222-8403 option 2, and then option 5. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted May 16, 2008 Share Posted May 16, 2008 Good... it's about time we have something in writing. I was told about this by an engineer in Oakville about 2 weeks ago. He asked that I tell the parts department to pull them from the shelves... but they wouldn't do it without something in writing. Quote Link to comment Share on other sites More sharing options...
Shlep Posted May 16, 2008 Share Posted May 16, 2008 This will make things interesting not to mention almost impossible to get the new style valves, we can't even get the older ones /forums/images/%%GRAEMLIN_URL%%/hahaha.gif Quote Link to comment Share on other sites More sharing options...
Aaron Posted May 16, 2008 Share Posted May 16, 2008 Yeah, we usually have to wait an hour and a half TO GET THE PARTS, to get paid the 1.2 for the EGR valve TSB. Quote Link to comment Share on other sites More sharing options...
DwayneGorniak Posted May 16, 2008 Share Posted May 16, 2008 I'm hoping they just revise the tsb rather than come out with a recall. I can only imagine what they would pay us then. Quote Link to comment Share on other sites More sharing options...
Mekanik Posted May 16, 2008 Share Posted May 16, 2008 I agree. If this turns into a recall it will be scary to see what it pays. /forums/images/%%GRAEMLIN_URL%%/fouet3.gif Quote Link to comment Share on other sites More sharing options...
Aaron Posted May 16, 2008 Share Posted May 16, 2008 Well, if they pay .3 to change a cam sensor, can you imagine what they will pay for a 6.0 EGR? I dont even wanna think about it. Quote Link to comment Share on other sites More sharing options...
LARRY BRUDZYNSKI Posted May 16, 2008 Share Posted May 16, 2008 They will think of something creative... Like replace at your expense because we fucked up and don't know any better before changing designs or vendors... Sound more like it?????? Quote Link to comment Share on other sites More sharing options...
G. Bedford Posted May 16, 2008 Share Posted May 16, 2008 I think this will become more common as Ford pinches their parts suppliers more and more to contain costs. Quality will suffer. Quote Link to comment Share on other sites More sharing options...
DamageINC Posted May 16, 2008 Share Posted May 16, 2008 At this point, I wouldn't be surprised to learn about a new open recall that basically covers anything bolted to that engine. Fact is, if it's on a 6.0 and it's there from the factory, it's probably going to need to be replaced before the customer gets rid of the truck. How's that for confidence in the product, lol /forums/images/%%GRAEMLIN_URL%%/laugh.gif Dave Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted May 16, 2008 Share Posted May 16, 2008 That is what that new Diesel ESP plan was for. /forums/images/%%GRAEMLIN_URL%%/wink.gif Quote Link to comment Share on other sites More sharing options...
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