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6.0L egr valve stop sale!

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Maybe a egr valve recall coming? /forums/images/%%GRAEMLIN_URL%%/shrug.gif My parts manager showed me this today as I was asking for a egr valve.

 

May 14, 2008

 

To: All Ford and Lincoln Mercury Dealers, Service Managers, Parts Managers

Subject: Stop Sale and Shipping Instructions for Select 6.0L EGR Valves

 

IMMEDIATE ACTION REQUESTED – STOP SALE on 4C3Z-9F452-A and 5C3Z- 9F452-AA

 

A manufacturing concern has been found in 6.0L EGR valve part numbers 4C3Z-9F452-A and 5C3Z- 9F452-AA.

A design change has been initiated to correct the issue.

Use of parts manufactured prior to this change could reduce customer satisfaction.

HOW TO IDENTIFY PARTS TO BE RETURNED

 

Isolate and quarantine all stock of part numbers 4C3Z-9F452-A and 5C3Z- 9F452-AA with package label date codes prior to 04/08/08.

Resume selling parts with a package date code of 04/08/08 and later.

See Attachment 1 for picture of label and date location.

NOTE: With no part number change, dealers have requested an additional way to ensure the part is the latest design. All valves with the new design have a silver paint dot on top of the valve, in addition to a pink dot. Old style valves will only have pink dots. See Attachment 2 picture for silver dot location.

 

HOW TO RETURN PARTS DATED PRIOR TO 04/08/08

 

If purchased from a Motorcraft Warehouse Distributor (WD)

Return suspect inventory to the selling WD so a claim can be filed.

The WD will exchange the part for you.

Returns to your WD should be completed by 6/15/08.

If purchased direct from Ford

File a PCS claim by 06/30/08, using the instructions below:

Create claim through the DOESII system.

Wait for part return authorization before returning part(s).

Once return authorization is issued, return part to specified location.

Include your claim numbers on the bill of lading or in the reference field for all claims being returned. It is extremely important to notate the claim numbers because we will be issuing credit for the claim(s) upon receipt of the freight bill. This will eliminate the need to fax in Proof of Return for supplier returns, unless you receive an aging notice.

Please include the following information on all claims:

Comments: "08-064

Return Reason Code: CD

SMALL PACKAGE SHIPMENTS

Use FedEX Ground for shipments (single carton or multiple cartons) up to 100 lbs. or less than 108" in length and/or 130" girth (girth is 2 times width plus 2 times height combined). If the size and weight of your shipment exceeds these criteria, use the LTL process.

 

Process for Claims being returned by a Small Package Carrier (FedEx)

 

Contact Federal Express for a pick-up

All the claim numbers that are being returned must be included in the reference field

Attach a copy of the Return Authorization screen(s) for each claim you are returning to the returned material

Include the claim number in the reference field on the freight bill

Charge the return to Account #3475-0958-2.

QUESTIONS

 

Dan Goering, Diesel Product Manager, 313-594-7289 or dgoering@ford.com

For claim issues, go to FMCDealer.com and:

Click on the 'Parts and Service' tab

Click on 'Parts Department Tools'

Click on 'PCS (Parts Claim System)'

Click on 'Dealer Claims' and fill out your inquiry and submit

For shipping issues, contact SLI at 1-800-222-8403 option 2, and then option 5.

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Good... it's about time we have something in writing. I was told about this by an engineer in Oakville about 2 weeks ago. He asked that I tell the parts department to pull them from the shelves... but they wouldn't do it without something in writing.

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This will make things interesting not to mention almost impossible to get the new style valves, we can't even get the older ones /forums/images/%%GRAEMLIN_URL%%/hahaha.gif

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Well, if they pay .3 to change a cam sensor, can you imagine what they will pay for a 6.0 EGR? I dont even wanna think about it.

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At this point, I wouldn't be surprised to learn about a new open recall that basically covers anything bolted to that engine.

 

Fact is, if it's on a 6.0 and it's there from the factory, it's probably going to need to be replaced before the customer gets rid of the truck.

 

How's that for confidence in the product, lol /forums/images/%%GRAEMLIN_URL%%/laugh.gif

 

Dave

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