Dealership warrenty clerks feel are pain

ninja972r · June 10, 2008

Just for giggles. I was reading on the Ford message boards. Warrenty clerks or personal feel the same way mecanics do. Reading the B/S they go through just to get a claim paid. One persons posted. EGR cooler was found not to be a failed part. Charge back went to the dealership. They posted that the leak was repaired, and the customer had not returned for an improper repair. My hat goes of to all warrenty personal in the dealerships that have to go through the same B/S we do fixing the 6.0L . It's not just us(mechanics) getting the shaft, but also the warrenty personal also getting it from Ford,Service director,and the owner or owner's of the dealership.I feel lucky that were a level one dealership, and don't need prior approvel.I hope the dealerships that are not. Can hang in there.Read the message boards. If your not suprised at what they have posted. You may not have a pulse.

OHNO60 · June 10, 2008

yup their at the brunt of the fire. They get it when its hot before it gets downstairs to the tech. Dealer employees are a "Crew" or team. If everybody does their job to help the dealership we all look good. Maybe thats why some dealers hire them dam cute office girls????