DamageINC Posted September 13, 2008 Share Posted September 13, 2008 Because of the 126 game we've all been subject to, our service manager is requiring that all diesel repairs we make have to go through hotline first, just as some added "cush" in case of any chargebacks or other situations that might arise. Which, I guess is completely understandable and isn't really a big waste of our time. Still, we are all aware that the hotline isn't a "Get out of jail free" card, and that just because they say something, doesn't mean that it won't hurt us on the 126 sheets. Case in point - this vehicle here: This was my request. =-=-=-=-=-=-=-= "Performed KOEO on-demand self test, found P0404 in system. Performed EGR system test - fail, egr slow to respond.. remove EGR valve and inspect, found the upper EGR port in the valve clogged 100% solid. Removed intake elbow/inlet and inspected, found the EGR ports in the intake manifold, also completely carboned shut, packed very thick with carbon. DTC Codes: P0404 Parts replaced: None yet.. Tech's question: Is there a recommended procedure to clean the carbon out of the intake? Should 08-16-13 be performed as well? Hotline recommendation: Dave, with the extent of the coking in the intake, it is recommended to replace the intake manifold. There is not a published cleaning procedure for the intake manifold. If there is a turbo concern, TSB 08-16-13 should also be performed." =-=-=-=-=-=-=-=-=-=-= After showing this to our SM, he basically said "umm.... no. Just clean it." I'm sure that this will work out in the end without any further problems, but there certainly is potential for repeat repair here, and possibly some expensive ones at that!! The thing that I find funny is that, now that hotline recommended something that's more expensive than the average EGR valve repair, I have been told to disregard what they recommend. Basically, it's just hysterical to me that management can jump the fence so many times and still expect to be taken seriously. When the VPS kit came out for turbo diag, we found that it really isn't that accurate and proved it once with a turbo that was completely locked solid, but still passed the IDS test. After the WAN came out stating that "Some turbos appear to be returned without having the IDS test performed and are not faulty", we were given the slap on the wrist because he knew we stopped using the IDS test and that we were saying that "We know more than Ford engineering does". And now I'm being told to disregard the same people's recommendations. Cool! Dave Quote Link to comment Share on other sites More sharing options...
Aaron Posted September 13, 2008 Share Posted September 13, 2008 The last dealer I worked at, and the one I work at now, we send intakes out to a machine shop to get them acid bathed. Works MINT. Comes back like brand new. IIRC, the last shop I work at, we were instructed to do it this way by the Hotline, as opposed to replacement of the intake. Quote Link to comment Share on other sites More sharing options...
DamageINC Posted September 13, 2008 Author Share Posted September 13, 2008 It's also a matter of 8 extra hours of labor that wouldn't usually be there (it's a school bus) that he's worried about. I've cleaned them before with great results.. It's just great though. Politics. It's all politics. People talk about "flip flopping" - they ned to spend a month here at a dealer and really learn what that means. Dave Quote Link to comment Share on other sites More sharing options...
Aaron Posted September 13, 2008 Share Posted September 13, 2008 It's also a matter of 8 extra hours of labor that wouldn't usually be there (it's a school bus) Ahh, the plot thickens. You mean you aren't gonna r&r it to clean it out of the goodness of your heart? /forums/images/%%GRAEMLIN_URL%%/rofl.gif Quote Link to comment Share on other sites More sharing options...
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