Aaron Posted May 28, 2009 Share Posted May 28, 2009 04 6.0, 145,000kms, warranty up in June. Tow in today. Crank no start. Throw the IDS on it, 200psi ICP. Customer says that he came back to the truck to get his cell phone and noticed it was idling funny, then it quit. Coolant level is full. Pop hood...smells BURNT. The little white part on the bottom of the dipstick is burnt black. Oil is pretty runny. Hmmm... Check codes...Engine Oil Temp Sensor circuit code (P0197)....set at....255 degrees. Oil filter. Melted. Stand pipe? GONE. The check valve from the bottom of the oil filter housing is melted to the bottom of the oil filter. I think we've found out why it won't make any ICP. Freeze frame indicates 30% app, 2100RPM, 0MPH vss. 30 minute runtime. PTO off. (no PTO idle-up switch on the truck from what I can see.) Long back story on this one...but there is also cooling fan circuit codes...however, they pass a KOEO test. According to 19420, the stand pipe melts at 350 degrees. What do you guys think? Owner... *ahem* helped it fail? Quote Link to comment Share on other sites More sharing options...
GregH Posted May 28, 2009 Share Posted May 28, 2009 The evidence certainly supports the hypothesis that the customer helped his failure... Ballsy... After years of watching as Ford tightens the screws on us, and then capitulates as soon as the customer throws a fit, I've adpoted a rather pessimistic attitude towards our manufacturer... I usually assume that the customer is somewhat truthful in what he says. The numbers are there in the computer, and in the testing that you have yet to perform. If you are on a prior approval program for long blocks, then the decision is out of your hands, thank goodness. Be like Joe Friday when you present your findings to Ford - just the facts. No conjecture, no theories, no speculation. That section at the end of the prior approval form, where they ask for any additional information that you feel is important, is NEVER filled out on my forms. Inform the customer that you will have to have an engineer review the findings before warranty repairs will commence. Assure them that you are doing everything possible to get their repair approved, but the final decision rests with them... Remind them that you are on their side. This way Ford gets to be the heavy. Sure it also gives them a puppet master aire.... But if they say no, then the customer can take it up with Ford directly... Now, it will be necessary to identify the root cause of the failure... Radiators are only covered for 3/36.... What is the failed part? The customer may have fucked himself.... Quote Link to comment Share on other sites More sharing options...
Aaron Posted May 28, 2009 Author Share Posted May 28, 2009 If any contamination has gotten into the DPF and DOC they should also be replaced. ULSD compliant 6.0, in 2004, with a DPF Originally Posted By: Hotline Guy It is unclear why the APP loads are so high. I think it's pretty clear.... Quote Link to comment Share on other sites More sharing options...
Torqued_Up Posted May 28, 2009 Share Posted May 28, 2009 Hmmm, can you prove the customer had any malice toward that defenseless standpipe? I am with Greg, I no longer offer ANY extra information anymore. AND when it comes to performing tsb's or warranty repairs I write EXACTLY what they want to hear on the back of the work order regardless of my findings. Fuck-em. The fan failed and the engine got a little hot. At least the engine was cooked before it was served. If they want to eat it, let them eat it. Quote Link to comment Share on other sites More sharing options...
Steve Mutter Posted May 28, 2009 Share Posted May 28, 2009 If this guy did this on purpose he going to wish he never did, that original engine is 10 times what the reman will be,we had a customer do that to a mustang for engine noise,he wanted a new engine(his warranty was almost up) but there was nothing wrong with it,so he took his car to the back of our lot and put it to the floor and redlined it till there was noise, I guess this guy though that no one would see what he just did because he came back and tried to get warranty,needless to say he did not get warrnaty,what some people will do whene the warranty is almost up! Quote Link to comment Share on other sites More sharing options...
Aaron Posted May 28, 2009 Author Share Posted May 28, 2009 Drop in is $16k. Stock in Toronto and Edmonton. Quote Link to comment Share on other sites More sharing options...
Mekanik Posted May 28, 2009 Share Posted May 28, 2009 It looks pretty shady but unless you have some serious proof, what can you do besides make Ford make the call on this one. Quote Link to comment Share on other sites More sharing options...
Aaron Posted May 28, 2009 Author Share Posted May 28, 2009 Yah, they got it for prior approval now, so we'll see who's taking it in the hoop...Ford, or the customer. Quote Link to comment Share on other sites More sharing options...
Aaron Posted May 29, 2009 Author Share Posted May 29, 2009 Approval for a drop in came down the pipe this morning. Don't know if I've said it before, but this thing has had head gaskets once, a pair of heads another time, a long block, a bunch of turbos, 3 EGR coolers, 1 oil cooler, rear main seal , rear cover gasket, HPOP, #1, 4, 5, 7, 8 injectors...I am sure I am leaving some stuff out here. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted May 29, 2009 Share Posted May 29, 2009 Maybe Ford should have just bought this one back and cut their losses. Quote Link to comment Share on other sites More sharing options...
Mekanik Posted May 29, 2009 Share Posted May 29, 2009 Approval for a drop in came down the pipe this morning. Don't know if I've said it before, but this thing has had head gaskets once, a pair of heads another time, a long block, a bunch of turbos, 3 EGR coolers, 1 oil cooler, rear main seal , rear cover gasket, HPOP, #1, 4, 5, 7, 8 injectors...I am sure I am leaving some stuff out here. Is this by chance a white dually pick-up truck? It sounds like a vehicle I worked on a couple years ago. The thing was bought back by Ford and then they some how ended up getting sold agian and it was nothing but problems. Quote Link to comment Share on other sites More sharing options...
Aaron Posted May 30, 2009 Author Share Posted May 30, 2009 No, it's a grey single axle F-350 extended cab. Was probly eligible for buyback though... Quote Link to comment Share on other sites More sharing options...
Aaron Posted June 5, 2009 Author Share Posted June 5, 2009 Hey look! There it isn't! Bottom of the oil filter. Standpipe spring is stuck in it, the spring for the drainback valve fell off, its down in the housing somewhere. Top of the filter It was so nice out, I just rolled the chassis right outside to thrash on it after I got the floor marked to the chassis properly and the steering locked straight. QUESTION: DO THEY DIP THOSE REMANS IN PAINT, OR WHAT? Quote Link to comment Share on other sites More sharing options...
eastendpowerstroke Posted June 6, 2009 Share Posted June 6, 2009 QUESTION: DO THEY DIP THOSE REMANS IN PAINT, OR WHAT? FQR (Ford Quality Repaint) Quote Link to comment Share on other sites More sharing options...
LARRY BRUDZYNSKI Posted June 6, 2009 Share Posted June 6, 2009 Purty, Til they get up to Jim's and Dwayne's neck of the woods.....Then it looks like a big ball of clay.... Quote Link to comment Share on other sites More sharing options...
GregH Posted June 7, 2009 Share Posted June 7, 2009 That paint serves a purpose - we call it "elastometric paint" and it's chemically similar to the stuff black box transmissions are coated in... Quote Link to comment Share on other sites More sharing options...
dieseldoc Posted June 7, 2009 Share Posted June 7, 2009 The paint keeps the oil leaks down. We have a couple machine we sell that the engine come to them cat yellow and than they paint them gray or black and the put it on thick. The first time you take a bolt out you have to pound your sockets on with a hammer to get the paint to break up and come off. Quote Link to comment Share on other sites More sharing options...
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