Mekanik Posted August 11, 2009 Share Posted August 11, 2009 I'm working on a Focus right now that the customer bought a re-man long block from our parts dept. and installed himself(He claims to be a mechanic). It got towed in Friday after he started it and it was knocing very bad about 15 seconds after he started it. Long story short, I now have the cyl. head off and can see some sort of hardened steel stuck in the cylinder head and the piston is all beat to hell. I can look in the bottom of the intake manifold and still see metal in the bottom(FROM THE OLD ENGINE), just waiting to get sucked into an intake port. The customer/ mechanic came in to see for himself. I kind of feel bad for him, but he has a real attitude about this situation. He says, "How come nobody warned me about this? " When my boss said that when we sell someone an engine, we assume that they will have someone who is qualified install it. "I am qualified. I cleaned the manifold the best I could. " My favorite was when he said that he has not done engine work in three years, like what the hell does that have to do with us? The engine needs a new head and piston, and my writer told me that it is actually cheaper for him to buy a new engine. I thought I was having a bad day, but it turns out it's not that bad of a day afterall. Quote Link to comment Share on other sites More sharing options...
slim Posted August 11, 2009 Share Posted August 11, 2009 Doesn't it warn you about engine debris in the intake manifold on the engine tag and in the paper work that comes with the engine. Quote Link to comment Share on other sites More sharing options...
Mekanik Posted August 11, 2009 Author Share Posted August 11, 2009 Yes, after he said that I mentioned that damn book that comes with the engine that is meant for the "installer". Then I pointed to a warning sticker that is on my side cabinet that warns about making sure there is no debris in the intake manifold. This guy is making all thsse excuses and saying that he tried his best, but the thing is I'm not his boss. I'm not judging him, or saying that he is a hack. Me and my service director are just stating facts. Showing him what happened and that Ford will not warranty this engine. Quote Link to comment Share on other sites More sharing options...
mchan68 Posted August 11, 2009 Share Posted August 11, 2009 OUCH Quote Link to comment Share on other sites More sharing options...
slim Posted August 11, 2009 Share Posted August 11, 2009 I feel bad for ignorant people, but now it sounds like he is acting stupid. Let him know there is no charge for the lesson he just learned. If it was my decision I would probably give him a break on the labor rate to have it repaired since he already spent money buying the engine from you and will be spending more having it repaired, just to try to make him happy, but it depends on the situation and I'm not there. It's a bad situation for everyone involved and there is no win/win solution. Quote Link to comment Share on other sites More sharing options...
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