Keith Browning Posted October 2, 2009 Share Posted October 2, 2009 I know this is not a new subject but holy crap! What is with the availability of some parts? We have cars down waiting MONTHS for catalytic converters, a throttle body and now three trucks needing instrument clusters. Two of them waiting for over 8 weeks now and I just ordered another. This cluster deal is even more amazing because you cannot get an ETA on the part when you order one and they won't accept phone calls about availability. You order the part and THEN you get a note about the clusters being backordered. A little snooping around and you find out that there are no cores available. Hello? They are broken! Defective! MAKE SOME NEW ONES!!! This is not good for customer satisfaction. The newest customer in need not only has a defunct cluster but the radio and power windows do not works as a result. We may have to send him back out on the road with his truck not repaired. <exhale> Okay, I am done. Quote Link to comment Share on other sites More sharing options...
LARRY BRUDZYNSKI Posted October 2, 2009 Share Posted October 2, 2009 Just grabbed this from the 6.4 thread from Jim. Thought this would go perfect on this thread. Quote: How are we doing it? We say "we need more repeat customers". "We need to stand out from other shops". "We need to make people remember us".... Without parts support from the factory were all screwed. Quote Link to comment Share on other sites More sharing options...
G. Bedford Posted October 2, 2009 Share Posted October 2, 2009 I had the local GM dealer bring me a sold used unit ('05 500 CVT)off their lot that needed a catalyst. The car was still under 8/80. They waited 3 monthes as it sat on our lot for a catalyst to become available. When that date arrived and a new date was set six more monthes down the road, they came and got it. They traded the customer out and sent it to auction. Good publicity. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted October 2, 2009 Author Share Posted October 2, 2009 The rear cat on my Freestyle went. I was told back in August it was to be released on Halloween. I was delightfully surprised when it arrived mid September. When I got it off I discovered that the flange was not welded on very good. If I had a welder I could have simply repaired it. Quote Link to comment Share on other sites More sharing options...
Aaron Posted October 3, 2009 Share Posted October 3, 2009 We have a 500 siting on our lot awaiting a throttle body. Been there 3 months if I recall rightly. I ordered a DPF for an 08 truck last week, the gasket/nut kit to install it is BACKORDER, despite having SEVERAL DOZEN particulate filters in stock at our primary warehouse. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted October 3, 2009 Author Share Posted October 3, 2009 I ordered a DPF for an 08 truck last week, the gasket/nut kit to install it is BACKORDER, despite having SEVERAL DOZEN particulate filters in stock at our primary warehouse. Ahhh yet another Ford Parts faux pas. Why would you provide a part like that AND NOT INCLUDE THE NECESSARY GASKETS AND HARDWARE?!?!?!?! Quote Link to comment Share on other sites More sharing options...
eastendpowerstroke Posted October 3, 2009 Share Posted October 3, 2009 We have had to use aftermarket cats on a few f-150's due to no availably of parts. I've noticed lately that a lot of parts normally in stock at the local PDC now must come from some place else. Quote Link to comment Share on other sites More sharing options...
Steve Mutter Posted October 3, 2009 Share Posted October 3, 2009 what kind of aftermarket cats are you getting?,we have two on are lot that have been waiting over 6 months, are you just getting universal ones? Quote Link to comment Share on other sites More sharing options...
Aaron Posted October 4, 2009 Share Posted October 4, 2009 Originally Posted By: Aaron I ordered a DPF for an 08 truck last week, the gasket/nut kit to install it is BACKORDER, despite having SEVERAL DOZEN particulate filters in stock at our primary warehouse. Ahhh yet another Ford Parts faux pas. Why would you provide a part like that AND NOT INCLUDE THE NECESSARY GASKETS AND HARDWARE?!?!?!?! More importantly, why is a fucking cardboard/tin gasket and a handful of nuts over a hundred bucks? Quote Link to comment Share on other sites More sharing options...
eastendpowerstroke Posted October 4, 2009 Share Posted October 4, 2009 what kind of aftermarket cats are you getting?,we have two on are lot that have been waiting over 6 months, are you just getting universal ones?IIRC they were Walker units.Unlike the O.E. units there readily available and a fraction of the cost. 25,000-mile catalytic performance warranty. 5-year/50,000-mile structural integrity warranty. LEFT SIDE 4X4 http://www.walkerexhaust.com/catalog/ExhaustCouponScreen_49_State.asp?Coupon_ID1=53569 RIGHT RIDE 4X4 http://www.walkerexhaust.com/catalog/ExhaustCouponScreen_49_State.asp?Coupon_ID1=50553 Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted October 4, 2009 Author Share Posted October 4, 2009 More importantly, why is a fucking cardboard/tin gasket and a handful of nuts over a hundred bucks? Union pensions? Quote Link to comment Share on other sites More sharing options...
Steve Mutter Posted October 4, 2009 Share Posted October 4, 2009 cool! thanks Dave! Quote Link to comment Share on other sites More sharing options...
Aaron Posted October 4, 2009 Share Posted October 4, 2009 Originally Posted By: Aaron More importantly, why is a fucking cardboard/tin gasket and a handful of nuts over a hundred bucks? Union pensions? Quote Link to comment Share on other sites More sharing options...
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