cbriggs Posted November 5, 2009 Share Posted November 5, 2009 Anybody else having alot of claims kicked back saying, "please review, rarely claimed labour operation:________) 2 that come to mind readily are thermostat repalcement on a 6.4, 8575b1a (2.3). Is thermostat repalcement on a 6.4l all that rare? And on a no start, low icp concern, had a bad air leak, ipr was destroyed from shit going thru it, replaced , no more air leak, only builds 60 psi. Removed valve covers and performed hp pump test, replaced defectice pump. Claim kicked back because labour op for hp pump test is a rarely claimed labour op. So was i suposed to ask it if it was fucked then????? Do they not teach us to test a component before replacing it???? What the fuck???? Sorry for the rant, I'm getting kid of sick of this shit. All we are trying to do is keep this shit running, and hopefuly save somewhat of a reputation for the s-d trucks. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted November 5, 2009 Share Posted November 5, 2009 As a matter of fact, I was discussing this with my service manager yesterday. Apparently t his is Ford's latest tactic to reduce their warranty expenses. It is almost strong arming dealers to reduce claims by saying your claims are higher than the region average so you need to adjust something. He said he was even told TO REDUCE THE HOURS THE TECHNICIAN WAS PAID and resubmit the claim. Fortunately he refuses to do that as he said how much more can they take from you guys? Many claims have to do with their TSB's that pay straight time beyond the normal labor operations. I know I don't get paid excessively on these TSB's, not even close. All I can say is that what comes in the door is not something we can control and the failures that fill our service bays are the sole responsibility of Ford Motor Company for producing a defect-laden product. I say submit the claims and fight them tooth and nail on every one they reject. CALL THEM ON IT! If you are doing your job and the paperwork is correct should you win. It is however up to us to be sure that we are properly diagnosing and repairing these trucks following the guidelines and procedures in the first place. Again, this makes us question whether Ford changed TSB's to help us by covering our time to diagnose and repair properly or to use them as a tool to take more away from us. As for normal repairs and labor operations, it is what it is. You shouldn't be told you can't do that simply because "it is rarely claimed." Yes, you are not the only one getting tired of this crap. And Ford just reported a $1 billion dollar profit last quarter. Do the fucking math. Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 5, 2009 Share Posted November 5, 2009 Yeah - "rarely claimed" has been on most of my claims also. So all these new diesel driveability tests/opcodes they have. They gonna be fuckin' telling us they're RARELY CLAIMED? They're new, so they'd be rarely claimed, I imagine. Quote: 2886 - 6.0L DIESEL-DRIVEABILITY-NO START/HARD START/LONG CRANK/MISFIRE/RUNS ROUGH/LACK OF POWER/BUCK/JERK OR EXCESSIVE EXHAUST SMOKE DIAGNOSIS SEE TSB 09-22-16 FOR DETAIL 09-22-16 Canadians may need to go to Protechnician.com to view that TSB - but it explains some new op codes. No more TSB's for fixing 6.0 driveability concerns, is how that reads. Warranty's making work for themselves to justify their jobs, by the sounds of it. Quote Link to comment Share on other sites More sharing options...
Fordracer Posted November 5, 2009 Share Posted November 5, 2009 We are getting alot of "rarely claimed" issues. We are also getting alot of "this repair bill is 156% above the national average". When we questioned the Ford warranty rep about one of them he said to take off the 4 dollar freon charge on the ticket for a bedplate job and it will bring it down to normal. How is 4 dollars 156% above average on a roughly 2,000 dollar repair bill. He also said I shouldn't be charging out freon because I didn't know what I was doing if I couldn't save all the freon and put it back in the truck. Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 5, 2009 Share Posted November 5, 2009 $4 freon charge put it over? I guess I'm fucked then...I charged out a cable tie on a 6.4 radiator/tstat job to tie the bypass hose back to the power steering reservoir. Quote Link to comment Share on other sites More sharing options...
OHNO60 Posted November 6, 2009 Share Posted November 6, 2009 the saying " s@It runs down hill" makes allot more sense now. What are some of you guys hitting in diesel engine and drivability on your 126's now that their slapping? Quote Link to comment Share on other sites More sharing options...
DwayneGorniak Posted November 6, 2009 Share Posted November 6, 2009 We're constantly going through the same bullshit as well. Quote Link to comment Share on other sites More sharing options...
cbriggs Posted November 6, 2009 Author Share Posted November 6, 2009 Well at least i'm not alone in my misery. The hp oil pump one we just resubmitted and commented reason for test. Havent seen it back again yet..... Hmm, the city here has a job posting for a mechanic... looking more and more tempting every day. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted November 6, 2009 Share Posted November 6, 2009 Hmm, the city here has a job posting for a mechanic... looking more and more tempting every day. Chris, I recently turned down a job offer with the Toronto Transit Commission... I'm now kicking myself in the ass on a pretty regular basis for turning it down because it only paid 75K. Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 6, 2009 Share Posted November 6, 2009 only paid 75K. Send my info their way LOL Quote Link to comment Share on other sites More sharing options...
OHNO60 Posted November 7, 2009 Share Posted November 7, 2009 by the way any of you guys replace an engine harness on a 2005 to 2008 econoline? what times did you get for the job? think i got yanked. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted November 7, 2009 Share Posted November 7, 2009 With all the access times, I think I normally get in the area of 10-12 hours. Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 7, 2009 Share Posted November 7, 2009 I just M-time the whole fuckin' job. MT12B637 Quote Link to comment Share on other sites More sharing options...
mchan68 Posted November 7, 2009 Share Posted November 7, 2009 I just M-time the whole fuckin' job. MT12B637 The most recent one I did, I got debitted the MT time due to the fact that I did it all on one line with the low ICP TSB. Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 7, 2009 Share Posted November 7, 2009 It seems to me, that under our labour laws you have to consent to being blackflagged time. If you did the job, I don't see why you shouldn't get paid for it, regardless. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted November 7, 2009 Share Posted November 7, 2009 It seems to me, that under our labour laws you have to consent to being blackflagged time. I'm pretty sure I've heard that somewhere as well. From what I am aware, once you've been paid for something, they can't take it back... In other words, debits are against the employment standards act in Ontario. Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 7, 2009 Share Posted November 7, 2009 ^^^ You've had Dave Young for school, I am sure. I believe that's where I heard it. Wondering who's gonna be teaching climate control next week. Quote Link to comment Share on other sites More sharing options...
Shlep Posted November 7, 2009 Share Posted November 7, 2009 Brent will be teaching, I would think... Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 7, 2009 Share Posted November 7, 2009 That's kinda what I thought - wonder what kind of amusement he will find when I'm all gimped up this time, too. A certain someone, if he's there, pushes me down to get something to sit on again, I'll snap. Quote Link to comment Share on other sites More sharing options...
Mikill Posted November 20, 2009 Share Posted November 20, 2009 Got charged back an oil cooler on a 6.4. I replaced it when I replace the front cover and they said it was no longer necessary to replace the oil cooler anymore for that concern. No one in my shop knew of that change in repair info. I didn't see an SSM about it. Quote Link to comment Share on other sites More sharing options...
cbriggs Posted November 21, 2009 Author Share Posted November 21, 2009 Had some more kicked back. Apparantly to recondition the turbo on a headgasket job is a rarely claimed labour op, 6051 is a rarely claimed part # (i call bullshit) I wish i could remember the rest. I honestly think some prick at warranty review is just fucking around with us? Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 21, 2009 Share Posted November 21, 2009 6005F got booted at my store for a rarely claimed labor operation. Quote Link to comment Share on other sites More sharing options...
mchan68 Posted November 21, 2009 Share Posted November 21, 2009 6005F got booted at my store for a rarely claimed labor operation.Are you fuckin' kidding me? Quote Link to comment Share on other sites More sharing options...
Aaron Posted November 22, 2009 Share Posted November 22, 2009 6000F or 6000E, I forget which one it was now. I did, however, claim BCE and BCE pinpoint test to change a lightbulb last week, and that went through. I did however check for power and ground, so that counts! .9 to change a bulb. Ching! The first time they bounce that, I'll state that I'll start slamming parts on diesels without diagnosing them, and see how fucking cost effective that is. Quote Link to comment Share on other sites More sharing options...
gasgasman Posted November 22, 2009 Share Posted November 22, 2009 Ford told us we could not flag the glow plug diag here in Texas, because we don't need glow plugs in the middle of summer. So, the next diesel I worked on for a MIL light on with glow plug codes. In my story I put " took wild guess and replaced glow plug module". Next thing you know I'm in the office getting chewed out. Quote Link to comment Share on other sites More sharing options...
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