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Warrantyclaims returned?

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cbriggs

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When my warranty administrator came to me about this 2 weeks ago he said Ford denied the first 3 battery claims we have done on the new rorunda gr-190.He said the only thing Ford would tell him is that the codes were invalid and we probably needed to update the firmware in it.He told them we just purchased it less than a month ago because you (ford) said we had to have it to get battery claims paid because the micro 490 is not acceptable for level #2 dealer claims and now you are still going to deny the claims because your machine spit out invalid codes.So I called midtronics and the guy ask for one of the codes we sent Ford and imeadiatly knew what the problem was.He said Ford should be able to tell that you did these claims correctly even though you left the 0 out of the ro number.He calculated the correct codes for aces and dtc in less than 20 seconds on a piece of paper just by adding 0 in front of ro number and said Ford could do the same thing just as easy to verify you did do them correctly.Our warranty administrator said he ask the claims dept. repeat times if they knew what would could cause our machine to spit out wrong codes and they said they had no clue that maybe our machine needed updated.Surely they had run into this before.When we received the gr-190 from rotunda the paper inside said they had already programed it with our information and it was ready to use.Never the less we are eating these claims after already getting a $1400.00 ream job buying this thing.

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I dont even know why they bother returning battery claims for invalid codes.

 

I mean, really, do you guys test the battery from THAT EXACT WORKORDER, when the claim gets returned, because there's a letter O instead of a ZERO on the fucking claim?

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I have been told the information this tool can extract is phenomenal.Midtronics says they can even tell if it is a motorcraft battery or another brand.But I have used other batteries in the past with the micro-490 that were never questioned.

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There are ways to fool that machine into thinking the battery is bad.

 

I'm not waiting for that machine to charge up the battery. I wait 5 minutes only for results. If I have to wait longer, I manually fail it. And I never had a claim returned because of it.

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