LARRY BRUDZYNSKI Posted November 14, 2009 Share Posted November 14, 2009 So........... This guy calls me yesterday morning and askes if I have a fan clutch repair kit in stock. My response is as usual, What are you working on? His response, Don't know???? Me, Do you have any numbers off it? His, No. Me, What kind of clutch is it? Bendix,Kysor,Horton,Eaton and so on? His, Don't know?(This is already starting off bad but I know how to deal with it) Me, Do you have the vin to call the dealer and get me the info? His, Yes can you do that?(Great here we go again) Me, Give me the last 6 of the vin and I'll call you back. His, Blah Blah Blah ok thanks but call me right away I'm in a hurry to get the truck fixed. So, I call the dealer get the info free of course. And low and behold he has a Kysor/Borg Warner hub and clutch. No brainer to me. Call said customer back and get the response "what the hell took so long?" NOT GOOD Explain the whole scenario of the hub and clutch setup and what his options are. Explain that the fan hub is seperate from the clutch. Give him the prices for new exchange parts and the kits to rebuild it for himself. Convince him that exchanging it would be the easiest and quickest way to get the truck back on the road. He says ok I'll be down, but not before he tried to beat me up on price(IS MY TIME WORTH NOTHING?) So..... Couple hours pass by and in he comes with the hub and clutch all assembled and lays it on the counter and askes who is Larry? I said me, How can I help you. His, I talked to you about this clutch.... So.... I walk over and take a look at it, the bearings are blown out of the back side of the fan hub. I proceed to tell him that he is going to need more than a new clutch. He begins with the FUCK YOU attitude. I try to settle him down and tell him I will take a look at it. Again he starts with the FUCK YOU. Am I missing something here???? I have went out of my way to take care of him and this is not what I expect to see or hear. Okay I figure he is having a real bad day and try again. Nope, wrong. He keeps up with the real shitty attitude and really raises his voice, so.... I decide I have had enough shit from him. I look over at Craig who is one of the owners and he gives me a wink as if to tell him where he can stick his hub and clutch. So I procede to try to tell him that we don't want his business if this is the way he is going to act. He starts in on the fuel shop and goes into the...I buy all my parts here and have spent "thousands with you" and have bought your shitty injectors. My response was not nice anymore...."If your here and didn't like my injectors then why in the FUCK are you here?" By this time he is just making a total complete ass out of himself. Now mind you I have Craig(Owner) and 3 other parts guys and 8-10 guys in the fuel shop not to mention the other owner(Paul) and the front office staff within ears range of whats going on. What was really special, is that we had the V/P of Delphi A/M in with Paul at the same time for a meeting. I had everyone in the shop coming to see what the hell was going on. I don't normally fly off with my mouth at work. I try to treat everyone the way I would want to treated. But I had enough with this guy. Was I wrong??? At the end the guy asked "Who the Fuck is the Owner?" Craig started chuckling about the whole situation and this guy finally got the idea that we were not going to help him out. He left stating that he would rather go to Freightliner dealer and spend 3 times the amount with them, my response was go ahead it probably will be more like 4 times, have a nice day. And he left. Now Craig is having fun with it. I'm the trouble maker and I piss people off. It's all in good fun though. Craig came up to me today and said he had heard the whole thing even when I was on the phone with this guy. He told me not to worry about it.... IT STILL PISSES ME OFF!!!! Does this remind us of a guy in Canton Michigan? OK Rant over. Sorry so long. Anyone else???? Quote Link to comment Share on other sites More sharing options...
Jeff_ Posted November 14, 2009 Share Posted November 14, 2009 It actually does sound like Rex. I think you handled it perfectly Larry. Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted November 14, 2009 Share Posted November 14, 2009 Many years ago, I had the misfortune to have a gas station.. A Canadian brand low on the popularity list. One day a turd walked through the front door and nearly accosted one of my driveway attendants... "these sunglasses are too fucking tight".... his attitude, his volume and him swearing at a teenage girl attracted me quickly.... Apparently, he bought a pair of sunglasses at a same brand gas station in another town about an hour from my station... he firmly believed that everything we sold, from gasoline right down to T-shirts, potato chips and joke novelties all came from the fuel supplier... and that I should take his ill fitting, scratched sunglasses and give hime a free pair in exchange... After a brief exchange.... he told me he would never buy anything from me ever again.... since he had never bought anything from me before, I didn't think I was missing too much.... Life is too short to suck up to assholes. You do what you can to service those that like what you do.... but never, ever allow assholes to drag you from the people that pay your wages.... Besides... today was Friday the WHAT???? Quote Link to comment Share on other sites More sharing options...
LARRY BRUDZYNSKI Posted November 14, 2009 Author Share Posted November 14, 2009 Life is too short to suck up to assholes. You do what you can to service those that like what you do.... but never, ever allow assholes to drag you from the people that pay your wages.... Besides... today was Friday the WHAT???? I know that Jim, I have had my dealings with assholes over the years but most of it was the fact that their shit was broken and they were pissed. I am really good at reading people and I have my regular customers that are actually real assholes in their own. I have had good success at turning bad things into good and the customer realizing that I am there to help them. Generally people aren't bad seed's it's just the few that piss me off to no end. As for Friday....This happened yesterday to me....On a side note it was the other guys at the shop that believe in the 13th that had a bad day. I don't take to any of the mumbo-jumbo bull that's shoveled out. I believe we are products of our enviroment and we make our own destiny whether it be good or bad, It's our choice how to deal with it. Jeff, Thanks!!!!Appreciate it!!!! Quote Link to comment Share on other sites More sharing options...
DwayneGorniak Posted November 14, 2009 Share Posted November 14, 2009 You should have told him to go fuck himself sooner. Take her easy and a have another drink Larry. Quote Link to comment Share on other sites More sharing options...
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