A first... for me anyway.

[Alex Bruene]

Today, I had a claim sent back by the warranty gods. I had to replace a DPF a few weeks ago because the EGT13 broke off in the bung when I tried to remove it.

So, it turns out that my repair was 726% above the national average. I had documented everything I did, and why, as well as attaching all my hotline contact information. What gives?

[jw33]

it seems all of my repairs are above national average ,put a wiring harness in a while ago 8 hours mtime, got sent sent back for 325% over average, id like to kick the warranty gods in the balls

[Mikill]

We were told to stop replacing or claiming DPF removal for EGT sensors. Now I just usually break the sensor and place a socket onto the the nut and remove it after spraying it down with penetrant.

 

I personally have yet to have a claim kicked back for being above the average.

[Aaron]

Spin them FORWARD till the fucking THREADS haul out of the fucking DPF.

 

FIX IT NOW, FUCKERS!

 

[DwayneGorniak]

Yawl' need to get sumthin straight. THEY AIN'T NO FUCKING GODS! They are nothing more than fucking "DEMONS" or "NAZI'S"! Yawl' want to call em' Demon's or Nazi's, I'm fine with that. But they ain't no FUCKING GOD'S! Got it?

[Adam_Dodson]

I really dont get this logic...just because the numbers say something means your problem never existed? That it cant happen?

[sixturbosix]

Put a 6.4l engine in due to hydrolock,bent rod,split cylinder from top to bottom.Customer stated that truck had been smoking like a freight train for quit a while but was told by another dealer it was just due to regen and not to be alarmed.Oil was half inch thick on turbo inlet bellow.Hotline said be sure and put a new DPF on this vehicle before release to customer.Claim was held for review due to DPF replace.Do these guys not communicate at all with each other or are all claims fowarded to the nearest nut house and slid through a mail slot to be signed off on.Claims dept said it was unusual to see DPF replaced during this type of failure.Well gee wiz dick tracy maybe you should tell that to the motherfuckers that your company hired and trained to tell us what to do.

[Aaron]

or are all claims fowarded to the nearest nut house and slid through a mail slot to be signed off on

 

 

Originally Posted By: sixturbosix

Well gee wiz dick tracy maybe you should tell that to the motherfuckers that your company hired and trained to tell us what to do.

That's probably the funniest thing I am gonna read all day, right there.

 

LMAO.

[robp823]

nazis

[Brad Clayton]

Quote:

that your company hired and trained to tell us what to do.

I do what ever I wanta cause I'm a Vermanta.

[LARRY BRUDZYNSKI]

Quote:

OUTSIDE HELP THAT ARE TAUGHT TO BE INSURANCE ADJUSTERS.... JUST SAY NO, AND KEEP SAYING NO

What's black and white to us means nothing to them........

[BrunoWilimek]

tell that to the motherfuckers that your company hired and trained to tell us what to do.

Unfortunately, if you read the fine print, hotline techs have no say in what will be covered by warranty. They are more like us in that they know(or should)what parts need to be replaced as they are compromised by a failure and may lead to repeat repairs. The warranty Nazis know nothing about our job, they only look at a set of printed instructions that look something like this: Deny all claims that come in. Make the technician jump through hoops to see how angry he/she gets. Laugh at their petty existence. Be-little them and make them believe they are ripping off Ford by replacing any/all parts, even if it is a commonly replaced part with a known incidence of failure. Use big percentage numbers to sound educated about denying their claims. Make them think all technicians are lower than dirt and totally dishonest. Make them grovel at your feet, for you are Nazis! At least that is an educated guess from what I have personally experienced and read here and on pro-tech about the warranty Nazis.

[DwayneGorniak]

These nazi's even write our freakin TSB's. Anyone paid any attention to TSB 09-19-10? I just had an 08' in the shop with DTC's P042F, P242F, and P2463. Cleared Dtc's and watched EGR as duty cylcle was commanded. EGR valve was very slow to respond. Fire engine up and all three DTC's come back immediately. And this fucker will not complete or even allow a manual regen. So....I reprogram the PCM according to TSB 09-19-10, right? According to the TSB it states:

 

SERVICE PROCEDURE

 

Reprogram appropriate vehicle modules before performing diagnostics and clear all diagnostic trouble codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

 

 

Great, I still have the same fucking hard faults. No biggie, I'll fix it anyway. I put an EGR valve in it and presto! Yee haw, she's good for a road test. Go for a burn, it completes regen. Life is good. Now, I try to get paid for what I've done. At the end of the TSB it states: 091910A 2008 F-Super Duty Automatic Transmission: Reprogram The PCM / TCM / IC (Do Not Use With Any Other Labor Operations) 0.5 Hr.

Oh fucking great! So I am to follow this fucking TSb and reprogram the fucking PCM and if any DTC's return forget about getting paid for what I've just done and fix the truck anyway by allowing myself to be charitable to FOMOCO. Fuckers!

 

 

Here's the TSB:

 

 

Printable View (184 KB)

TSB

09-19-10 6.4L - VEHICLES BUILT BETWEEN 8/3/2007 AND 1/2/2008 - MODULE REPROGRAMMING

 

Publication Date: September 17, 2009

 

FORD: 2008 F-Super Duty

 

 

This article supersedes TSB 9-16-10 to update the Customer Information sheet.

 

ISSUE:

Some 2008 F-Super Duty 250-550 vehicles equipped with a 6.4L diesel engine and built between 8/3/2007 and 1/2/2008 may require a calibration update which will cover several different concerns.

 

ACTION:

Follow the Service Procedure steps to correct the condition.

 

NORMAL OPERATING CHARACTERISTICS - EXHAUST SYSTEM REGENERATION

 

This document provides additional information on the conditions of normal operation while the vehicle is in the exhaust filter regeneration process. These are normal conditions and do not require repair. For most driving conditions, normal exhaust filter regeneration will begin anywhere from 100-600 miles (161-966 km) from the completion of the last regeneration cycle. Each occurrence will last from 10-40 minutes.

 

The exhaust filter regeneration process will not initiate or may be terminated when:

 

The vehicle is stopped at idle for more than 5 minutes in gear.

The vehicle is operated in Power Take Off (PTO) mode.

Stationary Elevated Idle Control (SEIC) is engaged.

The gear selector is placed in Park or Neutral.

Vehicle characteristics change during the exhaust filter regeneration process:

 

Some white smoke in cold ambient temperatures is normal. The amount of white smoke during this time will be increased during exhaust filter regeneration.

The engine's peak power is modestly limited during regeneration.

Engine responsiveness may be slightly different than normal operation during regeneration.

Exhaust smell may be noticed during the exhaust filter regeneration process - especially on new vehicles.

The powertrain sound will be different during exhaust filter regeneration including air induction noise, combustion noise, flutter on deceleration or shut down.

SERVICE PROCEDURE

 

Reprogram appropriate vehicle modules before performing diagnostics and clear all diagnostic trouble codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

Reprogram the Powertrain Control Module (PCM) to the latest calibration using Integrated Diagnostic System (IDS) release 61.19 and higher or 62.07 and higher. This new calibration is not included in the VCM 2009.7 DVD. Calibration files may also be obtained at www.motorcraft.com. When reprogramming the PCM on automatic transmission equipped vehicles the transmission control module (TCM) will also automatically be reprogrammed to the latest level.

 

Please print out the customer information sheet attached to this TSB and insert into the glove box with the Owners Guide for future customer reference.

 

NOTE: REPROGRAMMING CONCERNS / ERRORS MAY BE CAUSED BY THE DATA LINK CONNECTOR (DLC) OR VEHICLE COMMUNICATION MODULE (VCM) BECOMING DISCONNECTED, LOW BATTERIES ON THE IDS OR THE IDS GOING INTO ANY TYPE OF SLEEP MODE, OR LOW VEHICLE BATTERY VOLTAGE. TO PREVENT VEHICLE BATTERY DISCHARGE DURING REPROGRAMMING A POWER SUPPLY CHARGER ROTUNDA NUMBER 162-00043 OR EQUIVALENT SHOULD BE USED. IF THERE WAS AN INTERRUPTION DURING REPROGRAMMING, MAKE SURE THE ORIGINAL IDS SESSION THAT WAS CREATED FOR THE VEHICLE IS NOT DELETED. IF THE ORIGINAL VEHICLE SESSION IS NOT USED OR DELETED BEFORE THE MODULES ARE COMPLETELY REPROGRAMMED, FURTHER REPROGRAMMING ERRORS CAN OCCUR. THE MODULE RECOVERY PROCEDURE IS NO LONGER AVAILABLE AND IT IS CRITICAL THAT MODULE SWAPPING IS NOT PERFORMED FROM VEHICLE TO VEHICLE. TO REGAIN COMMUNICATION WITH A MODULE THAT HAS BEEN ERASED DURING REPROGRAMMING, RESUME THE ORIGINAL SESSION ONCE THE IDS IS RE-BOOTED.

 

 

 

Calibration Update Includes:

 

Diesel Particulate Filter (DPF) regeneration will no longer initiate in Park or Neutral and in power-take-off (PTO) mode. When Drive to Clean Exhaust Filter is displayed on the instrument cluster PTO and/or stationary elevated idle control (SEIC) must be disengaged / inactive in order to properly clean the DPF. The vehicle must be driven until the Cleaning Exhaust Filter message is extinguished.

Diagnostic and malfunction indicator lamp (MIL) operation improvements for DTCs P0128, P0196, P2002, P006B, P2563, P0108, P0234, P1260, U0073, P042E, P042F, P0404, P1335, P041C, P2457 and P2263 set during key on engine running (KOER) self test.

Reduced vehicle surge and improved resume function during cruise control operation.

Improved cold start drivability for vehicles operated in temperatures below 32 °F (0 °C).

PTO Content:

Vehicle speed output signal used by vehicle upfitters will now read zero when vehicle is stopped.

PTO idle engagement RPM ramp rate revised.

Improvements to reduce P0544, P2031, P242A, P242B, P2080, P2084 and P117B set on long decelerations after cold start.

Exhaust gas recirculation (EGR) disable function at idle is now determined by exhaust temperature and not idle time.

Revised pressure control valve (PCV) / volume control valve (VCV) learning tables for vehicles that exhibit DTCs P0087 and/or P2291 following replacement of the high pressure pump or major fuel system repairs. Reset the PCV / VCV learning tables and fuel injector parameters with IDS using the clear fuel injector parameters.

Enhancements for vehicles that exhibit white smoke during DPF regeneration at ambient temperatures below 55 °F (13 °C).

Resolution for vehicles that exhibit a No Crank condition, failure mode effects management (FMEM) continuous timer count down due to Exhaust Gas Temperature Sensor disconnect while performing system diagnostics or vehicle battery disconnect.

IDS tool updates for DPF manual regeneration diagnostic testing referenced in Powertrain Controls/Emissions Diagnosis (PC/ED) Pinpoint Test RB.

This calibration also includes the following instrument cluster (IC) message center display updates: Drive To Clean Exhaust Filter, Cleaning Exhaust Filter and Exhaust Filter Drive Complete. Please see the Customer Information Sheet for additional information. (Figure 1)

 

 

WARRANTY STATUS:

Eligible Under Provisions Of New Vehicle Limited Warranty Coverage

IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

 

OPERATION DESCRIPTION TIME

091910A 2008 F-Super Duty Automatic Transmission: Reprogram The PCM / TCM / IC (Do Not Use With Any Other Labor Operations) 0.5 Hr.

091910B 2008 F-Super Duty Manual Transmission: Reprogram The PCM / IC (Do Not Use With Any Other Labor Operations) 0.4 Hr.

 

DEALER CODING

BASIC PART NO. CONDITION CODE

Recal 04

 

 

 

Figure 1 - Article 09-19-10

 

 

--------------------------------------------------------------------------------

 

Copyright © 2009 Ford Motor Company

 

 

 

 

 

 

 

 

Sorry for highjacking the thread. I just believe this is Nazi related.

[Aaron]

I'd have had another line added to the work order stating: Check engine light on after TSB 09-19-10 performed, normal PC/ED diagnostics required.

[Jeff Clyde]

We have been told absolutely no secondary repairs to be made with out a managers "add-on" stamp signed before the repair is made - no exceptions at all.

Had a truck in Monday night ( 4-12 shift ), replaced #3 injector for customer concern of a misfire ( only job on the RO was for misfire), hot side CAC hose at turbo was about to fall off it was so badly deteriorated. To repair or not to repair; didnt want to buck the system, so no repair made.

Manager road tests the next morning and Kaboom, hose flies apart on a long road test; truck has to be towed back. I get into work last night at 4 and get the " why wasnt it replaced" Just following the rules I say, last time I didnt have the managers stamp, I got raked over the coals. WTF !!

Then for the kick while your down, we were informed that they decided yesterday that contrary to thefact that there has never been a night shift on New Years Eve, that the dealership is closing at 3 pm, but there is still a 4-12 shift, sorry for the 1 1/2 days notice, too bad if you had plans.

 

Sorry for the rant and the hijack.

 

Happy New Year

[Aaron]

Which is where it comes in handy to have a service manager that was formerly a technician, and sides more with the techs than Ford. If something's genuinely fucked, he'll add the line for you.

[Jeff Clyde]

Our manager in Truck Service has to get it stamped by the "Operations Manager" who WAS a tech back in the day, but is scared of his own shadow, and getting caught in more of his lies to Ford, with the upcoming audit review I think next month.

Our mamager is good, just fix it, get the truck back on the road, but the ass slappin we always get has lost its appeal.

[DwayneGorniak]

This is the path Ford has lead us down. We actually used to have morals and do everything possible to "Fix Right First Time". Now it's all about keeping the numbers down and being resulting to shit like this. All across North America, Ford used to have the best Service Departments out there. But now, it's become a joke! It has become all about "Fix it Cheap The First Time" and "Fix It For Free A Second Time".

[Alex Bruene]

Our fleet customers rely on us to keep their vehicles on the road. We never have any issues with getting management to add on a legitimate repair. They will check it out, mind you... but they understand the expectations our customers have of us as a commercial service department.

 

Our warranty is high... very, very high. We can't do much about it, as we are the only commercial dealership in the east end of Toronto, so we just continue to carry on the way we always have. Our repair orders go through 2 managers before they hit the warranty clerk to make sure that every thing is in order.