Aaron Posted March 8, 2010 Share Posted March 8, 2010 Question here.... US Warranty. 3/36mi Canadian Warranty. 3/60km 36k miles = 57924km 60k kilos = 37290.24mi So...the real question I have. You've got 36k miles on your vehicle, in Detroit, MI. It's out of basic warranty. You roll over to Windsor, and flip the display from MI to KM, and VOILA. You still have warranty. How's this work, exactly? Go by country of origin? Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted March 8, 2010 Share Posted March 8, 2010 Country of origin. We actually ran into this a couple of years ago, when the dollar went par and the rush of US vehicles came to Canada. There was actually a message released from Ford stating the warranty on US vehicles was 57924km. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted March 8, 2010 Share Posted March 8, 2010 I took a break from the whisky, and pulled this off of INFORD... Warranty coverage for vehicles originally sold in the United States. WTY 2008-61N Published: 12/11/2008 |PRINT VERSION| The purpose of this communication is to help clarify warranty coverage for vehicles originally sold in the United States. All Service Managers, Office Managers and Warranty Administrators are requested to: Timing: Review this information with all affected dealership personnel Immediate Background In recent months there has been an increase in calls and e-mails asking for clarification of the applicable warranty coverage's for vehicles that were originally sold in the United States. Problems have arisen for dealers that are performing warranty repairs on these vehicles without first confirming the applicable coverage. These vehicles may belong to visiting owners or may now be registered in Canada. Next Steps The Warranty Hotline cannot assist with these types of requests so we have put together a list of resources that can be used to address these concerns: www.ford.com · This is the U.S. consumer facing website which provides online copies of current and prior model year warranty guides. The guides can be found by hovering over the "Owner Services" button and selecting "Customer Support". Click on "Manuals & Warranties" and choose the make and model of vehicle. U.S. Warranty Assistance Team · The U.S. WAT Hotline is set up to accept inquiries from Canadian dealers and can provide assistance with determining applicable warranty coverage's for vehicles originally sold in the United States. Their toll free phone number is 1-800-423-8851. The service is in English only. U.S. Roadside Assistance · If a vehicle was originally sold in the United States the U.S. roadside assistance centre should be contacted while the vehicle is under the new vehicle warranty coverage period. Be advised that there are some differences in coverage's for roadside assistance for U.S. vehicles (i.e. if the vehicle was originally sold as a fleet unit, no roadside assistance will apply).The dealer hotline can be reached at 1-800-367-3258. The customer contact phone number is 1-800-241-3673. As with any vehicle that is brought in for warranty service, OASIS should always be checked prior to performing any repairs! Other Information * For more detailed coverage information, review the coverage comparison chart attached below. * If the instrument cluster registers the distance traveled in miles do not convert the miles to kilometres. Enter the distance travelled in ACES II and type M for miles. If the instrument cluster has been changed it will be necessary to convert the kilometres traveled back to miles using the ratio of 1.609 km = 1 mile. * U.S. vehicles do not require instrument cluster replacement to be registered in Canada or to be eligible for New Vehicle Limited Warranty coverage. If the cluster has been replaced Canadian warranty coverage still does not apply. Coverage is based on the country of origin Please forward any additional questions or comments to focwty@ford.com Gary Croxon, Warranty Communication & Prior Approval Supervisor gcroxon@ford.com | Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted March 13, 2010 Share Posted March 13, 2010 What it boils down to.... where was the truck originally purchased? Ford can't shorten the Canada warranty and they do not want to extend the US warranty... I thought we hashed all this out back when everyone went crossborder shopping? Quote Link to comment Share on other sites More sharing options...
Aaron Posted March 13, 2010 Author Share Posted March 13, 2010 That's all I was wondering, Jim. Surprisingly enough, living 10 minutes from the US border, I can't remember a specific instance where I ran into this problem, the only reason I asked is because my super duty hit 36,000mi this week, when I flicked it over to KM's it was only around 58. So I just wondered what the deal was. Surprisingly, my "warranty blues" list is quite short. Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted March 14, 2010 Share Posted March 14, 2010 Well... if your truck was purchased in the US, your B to B is pretty much done (unless you can do something "unique" or get AWA). We had a few locals head south for their trucks when the dollar got real sweet. If we printed the RO with the miles converted to KMs, it would likely get kicked. Quote Link to comment Share on other sites More sharing options...
Aaron Posted March 17, 2010 Author Share Posted March 17, 2010 I bought my truck in Hay River, so I'm still good till 60k. Quote Link to comment Share on other sites More sharing options...
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