Sending pics to Ford

ErickBaker · July 29, 2006

Just got an E450 with lack of power and it had overheated. Went out to start it up and it was locked up. Noticed an oil leak around the remote filter cap. Pulled it off and saw the standpipe melted. The plastic and the end of the dipstick was melted too. This thing must of gotten very very hot.

Anyway, during the prior approval process I am being asked to send Ford some pictures of the standpipe. I remember seeing a post from the Ford Doctor ranting about his bad experience with sending in pictures. So I'm just looking for any advice on sending the pictures as well as anything else I may need to photograph or send. Just trying to make this process as smooth as possible.

Keith Browning · July 29, 2006

Eric, sorry about the rant if I made you think is a nightmare. I was venting because I had a rough time on that last one and I used the e-mail address THEY sent me. It was different than the one I remember using in the past.

All of my prior experiences with sending pics had gone smoothly. My only advice is to name the photos with either the VIN or the report number from the prior approval message - definitely put the report number in the subject line. That will help them find your message. Make sure the pics are CLEAR and in focus otherwise you are wasting their time and yours. Large file sizes are okay according to them so send your pics in hi resolution.

Anybody else?

ErickBaker · July 30, 2006

Thanks.

You didn't really make it seem like a nightmare, just made it seem like it was going to be par for the course for anything with a 6.0L /forums/images/%%GRAEMLIN_URL%%/banghead.gif