Jim Warman Posted July 21, 2011 Share Posted July 21, 2011 SVB 2011-41N and Technician Inquiry Survey (1194). I'll post the body of the bulletin at the end. The survey offers an area for comments from the respondant. This is your golden opportunity to tell Ford what you think of flat rate and the way that the system penalizes talented techs with multiple certificates while rewarding those techs with inadequate skill sets. Certainly, the current move towards 'technician competency' is going to help, but it isn't a cure and it may come too late. Service Bulletins can be found on the inford dealer connection page that you are brought to after you log in. Accessing the SVB will take you to a link for the survey... _____________________________________________________________ <Subject: Technician Inquiry Survey Purpose: The purpose of this communication is to acquire information about the Ford Technician demographic and current career attitudes to support a Company study to understand the need in recruiting future Technicians by promoting this role as a positive career choice. Secondly, in understanding the needs of the present Technician as to stature and recognition that continues to promote this role as a long-term career. Background: Technicians play an essential role in the Ford and Lincoln customer’s ownership experience. In past years the Ford Technician has supported timely and quality repairs as measured by key metrics like ‘Fix it Right, the First Time’. In order to ensure that the Dealer Technician workforce remains at a viable population and is skilled to support the quickly advancing technology in our products, as well as maintaining the trust of the customer, we must understand the critical needs of the Technician, both present and future. Recently Ford of Canada has begun a study on Technician recruitment, retention and recognition. For the reasons listed above with respect to our vehicle technologies and changing skill sets (in line with a focus on Technician Competency), it is essential that we take stock of current status and what is required to support the Ford Technician base in the next 5 years. Action Required: Please have all of your Technicians complete this online survey (see attached link) by July 29th or earlier including any verbatim comments as it relates to this role as a positive career choice that can be seen as a long-term commitment. This information will be used to demonstrate the importance the recruitment, retention and recognition initiative that is currently in progress. All survey replies will be kept confidential and only the aggregate results will be reviewed with other stakeholders. Questions: Please direct any questions via e-mail to lricha97@ford.com in Technical Training (NSO). Quote Link to comment Share on other sites More sharing options...
lmorris Posted July 22, 2011 Share Posted July 22, 2011 We were asked to fill it out, and to be brutally honest. We can't let Ford think they are perfect. Quote Link to comment Share on other sites More sharing options...
Matt Saunoras Posted July 22, 2011 Share Posted July 22, 2011 is this just a canada thing? edit wow I definitely didn't read the thread title it's been a long day Quote Link to comment Share on other sites More sharing options...
deezul Posted July 25, 2011 Share Posted July 25, 2011 No one has mentioned anything here at our dealership, where would we go about filling out this survey? Is it located within inford? Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted July 25, 2011 Share Posted July 25, 2011 I've tried to do this survey. There was no "submit" link at the end. Only a "back" link. Quote Link to comment Share on other sites More sharing options...
deezul Posted July 26, 2011 Share Posted July 26, 2011 Flat rate reading got me as well, good job im an idiot. Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted July 26, 2011 Author Share Posted July 26, 2011 No one has mentioned anything here at our dealership, where would we go about filling out this survey? Is it located within inford? When you log onto inford you are taken to the main menu page... there are four main sections on this page. "sales and marketing", "parts and service", "bulletins" and "training". In the "bulletins" section select "service bulletin". On the next page, leave the default selections and click on "search". This will bring up a list of service department related bulletins. I do not understand why techs don't read both these and broadcast messages on a regular basis. Click on SVB 2011-43N and the link to the survey is at the bottom of the page. Bruno... apparently there were problems with the early survey - not sure what since my survey submitted just fine. Try the new link. Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted July 28, 2011 Share Posted July 28, 2011 It worked for me yesterday. I had a good "venting". Quote Link to comment Share on other sites More sharing options...
Jeff Clyde Posted July 28, 2011 Share Posted July 28, 2011 ^^^^ what he said !!! Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted July 28, 2011 Author Share Posted July 28, 2011 I'm still trying to figure out where I came up with "Bruno"... If you've seen my last few weeks... that might explain part of it. Farfetched thought.... I was "volunteered" to cook a turkey for a funeral wake happening Thursday and I was thinking of Bruno Gerussi? At a little over 25 pounds, I think this is the biggest gobbler I've ever had the misfortune of meeting. Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted August 15, 2011 Author Share Posted August 15, 2011 The Technician Survey has been republished.... see SVB 2011-48N for details. If you have all ready completed it, you will have to redo it.... if you missed it - here is your chance. Speak up and let Ford know what you think!! Quote Link to comment Share on other sites More sharing options...
joshbuys Posted August 15, 2011 Share Posted August 15, 2011 The Technician Survey has been republished.... see SVB 2011-48N for details. If you have all ready completed it, you will have to redo it Is that 's way of saying they didn't like your answers! Quote Link to comment Share on other sites More sharing options...
mrbudge Posted August 16, 2011 Share Posted August 16, 2011 Again!! My fingers are still sore from all the yelling I did on the last survey. Quote Link to comment Share on other sites More sharing options...
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