Keith Browning Posted August 3, 2012 Share Posted August 3, 2012 Seriously. Had an F450 come in this week with OBVIOUSLY blown headgaskets and a stuck turbo as evidenced by the high boost numbers, turbo noise, de-gas cap hoooooot after acceleration, down 2 gallons of coolant and white crust all over the de-gas bottle. But I digressed from the spectacle and performed the diagnostics to a T as I always do and diligently documented the results. I even wrote up the repair and provided a parts cost total for my Service Writer to make life easier for him. So "they" started asking to pictures, first just of the truck. Then the engine bay and the transmission tunnel. Then the VIN plate. Then they wanted pictures of the gaskets, cylinder heads and the block - DESPITE being told that the engine had not been disassembled yet. Well, this ridiculous, un-necessary screwing around pissed off the customer who then demanded his truck back and is PISSED. Way to go Ford!!! We do have the customer coming back now though. Can anybody explain this bullshit? THis is a WELL KNOWN pattern failure, perfectly diagnosed and documented all following a TSB covering the concern no less... and they pull this shit? Quote Link to comment Share on other sites More sharing options...
djmiller Posted August 3, 2012 Share Posted August 3, 2012 Dunno about 6.0, but 6.4 every head or catastrophic failure I've had they wanted pictures of everything, and then they wouldnt pay for the tear down. They're knobs. I figure it's because International is footing some/all of this bill and they are giving Ford BS< thus we catch BS from Ford. I also had the core sent BACK to the dealer on that one because I just threw the piece in the crate. Pay the lube kid to reassemble it..... Quote Link to comment Share on other sites More sharing options...
lmorris Posted August 3, 2012 Share Posted August 3, 2012 I think it depends on who you get and when. We have had photo requests on some and others nothing. No rhyme or reason. If you are absolutely certain, and I am sure you are, I would go ahead with the tear down, you know you will find a blown gasket, so it should be good to go once they get the photos. The only piss off will be waiting for the go ahead. Quote Link to comment Share on other sites More sharing options...
DieselD Posted August 6, 2012 Share Posted August 6, 2012 I think it depends on who you get and when. We have had photo requests on some and others nothing. No rhyme or reason. If you are absolutely certain, and I am sure you are, I would go ahead with the tear down, you know you will find a blown gasket, so it should be good to go once they get the photos. The only piss off will be waiting for the go ahead. Yep I did that often. I would call it my post approval. I got so sick of going back time and time again for pictures of crap before even tearing it down when it was obvious what was wrong with it.... Quote Link to comment Share on other sites More sharing options...
mchan68 Posted August 7, 2012 Share Posted August 7, 2012 The last 6.0L I had apart pending ESP approval for the repair, they sent an inspector out with a camera to take pictures of the head gaskets, even though it was pretty obvious they had failed. Quote Link to comment Share on other sites More sharing options...
Aaron Posted September 13, 2012 Share Posted September 13, 2012 "does it have a trailer hitch" Really? I mean fckin REALLY? It's a super duty. Pretty sure that would be standard equipment brotha. Quote Link to comment Share on other sites More sharing options...
cbriggs Posted October 3, 2012 Share Posted October 3, 2012 I just waited 6 days for prior approval on 3 injectors for a 6.0 with the 300k dielselcare policy.Got sent to an escalation team???? I think they may be regretting selling these policies. Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted October 3, 2012 Author Share Posted October 3, 2012 Six days! Isn't that great!!! Quote Link to comment Share on other sites More sharing options...
mchan68 Posted October 3, 2012 Share Posted October 3, 2012 I just waited 6 days for prior approval on 3 injectors for a 6.0 with the 300k dielselcare policy.Got sent to an escalation team???? I think they may be regretting selling these policies.Do you have the truck apart in a state of disassembly that's tying up your bay in the mean time? If so, who's paying for the time you have into the teardown and diagnosis? I realize that injector diagnosis on a 6.0L is not terribly involved but that's beside the point. Quote Link to comment Share on other sites More sharing options...
cbriggs Posted October 6, 2012 Share Posted October 6, 2012 No Mike, I didnt take it appart first. We still looked like jack-asses to the customer. He took his truck in the meantime as he needed it for work, I guess a 5 cyl truck is better than no truck. Quote Link to comment Share on other sites More sharing options...
lmorris Posted October 30, 2013 Share Posted October 30, 2013 Here is a doosey. Last week I had bedplates on a 6.4L with only 24,000 km on it, but was over the 6 year time period, and they had ESP. First submission comes back "ESP will no be participating in this repair as it is still covered under the powertrain warranty". WRONG, so I informed them of their mistake and continued on. When I finally got approval they had the labour rate listed wrong, low by about $12 per hour. Now they are being dicks because of their over-site and won't pay. Now here is the kicker, they just approved an injector on a 6L with a cracked tip because we told them it was possibly metal fatigue and there was no water in the fuel. Quote Link to comment Share on other sites More sharing options...
mrbudge Posted October 30, 2013 Share Posted October 30, 2013 We are currently fighting with ESP over a 6.0 headgasget job. The customer paid for coolers four months ago because they are not covered by his plan, now it needs head gasgets. ESP declined to participate because they said the oil cooler that the customer paid for is the causal, and is not covered by his plan. The only reason they were told about the coolers is the TSB for headgasgets has you test them first, so I said we did and they were good, and they were only a few months old. I knew there was going to be trouble when they asked for documents and pictures ten different times. And how the hell does an oil cooler cause a head gasget failure? Quote Link to comment Share on other sites More sharing options...
Alex Bruene Posted October 31, 2013 Share Posted October 31, 2013 I think they may be regretting selling these policies. We don't sell Dieselcare, and we usually send people back to the dealer they bought it from... Unless they're out-of-towners. Quote Link to comment Share on other sites More sharing options...
lmorris Posted October 31, 2013 Share Posted October 31, 2013 We are currently fighting with ESP over a 6.0 headgasget job. The customer paid for coolers four months ago because they are not covered by his plan, now it needs head gasgets. ESP declined to participate because they said the oil cooler that the customer paid for is the causal, and is not covered by his plan. The only reason they were told about the coolers is the TSB for headgasgets has you test them first, so I said we did and they were good, and they were only a few months old. I knew there was going to be trouble when they asked for documents and pictures ten different times. And how the hell does an oil cooler cause a head gasget failure? Lesson learned: NEVER tell ESP any more than they need to know. Especially customer pay stuff. FWIW an oil cooler can't cause head gasket failure, the overboost does. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.