2014 Truck & Diesel SSMs

[Keith Browning]

2014 Truck & Diesel SSMs 

 

 

Dec 24 2014 5826-6.7L Diesel - Vehicles Built On Or Before 2/12/2012 - Runs Rough/Misfire - Broken Injector Hold Down Clamp - Built On Or Before 2/12/2012

See TSB: 14-0233 for details.

 

 

Dec 23 2014 5817-2013-2015 F-Super Duty - 6.7L Diesel - Exiting Forced Idle Mode In Cold Ambient Temperatures Below Freezing

Some 2013-2015 F-Super Duty vehicles equipped with a 6.7L diesel engine may have difficulty exiting the forced idle strategy in cold temperatures below freezing. In order for the PCM to exit the Engine Idled mode, the reductant tank temp and the ambient air temp must read above 23F (-5C). To ensure these temperatures are in the proper range, monitor the REDUCT_TNK_T (Temp) and the AAT (Temp) PIDs in the IDS Data logger > Modules > PCM. Once these PIDs are both above 23F (-5C), the PCM will allow the forced idle exit procedure to begin. Once the Forced Idle exit procedure is initiated, the vehicle can then be driven outside to complete the exiting procedure if needed. Diesel Exhaust Fluid (DEF) freezes as 12F (-11C) so vehicles in extremely cold environments may need to be moved indoors for an extended time to allow the DEF to thaw.

 

 

Dec 23 2014 5816-2011-2015 F-Super Duty - 6.7L Diesel - Loss Of Power - Air Filter Snow Pack

See TSB: 14-0232 for details.

 

 

Dec 11 2014 5759-2012-2013 F-650/750 Cummins With Fault Codes 555 and 556

Some 2012-2013 F-650/750 with a Cummins Diesel Engine may set fault codes 555 and 556 for high crankcase pressure. Reference Cummins TSB140117 on Cummins QuickServe Online and inspect the connection point between the turbocharger inlet andclean air intake hose. The hose clamp may have been improperly torqued during assembly. If an improper connection is found, replace the intake tube and torque the hose clamp to 9 Nm (80 in-lbs). After the connection point has been inspected, follow Cummins published troubleshooting guidelines for fault codes 555 and 556. Reference Cummins TSB070007 which outlines the step by step repair instructions for an engine with dust/debris ingestion. If the dust/debris ingestion condition is found, the repair and related damage is eligible for reimbursement through Ford warranty. Use causal base part number 9B613.

 

 

Nov 24 2014 5693-2015 Transit - Body Control Module Replacement

When replacing the body control module (BCM) on 2015 Transit vehicles follow the updated Removal and Installation procedure found in the Workshop Manual, Section 419-10, using IDS release 93.01 and higher. If the vehicle is not equipped with Passive Anti-Theft and the VIN field does not populate correctly, select No and manually enter the VIN. When entering the VIN, the alphanumeric characters will not display until after selecting the check (tic) mark.

 

 

Nov 13 2014 5656-2011-2014 F-53 Motorhome / F-59 Commercial - A/C Pressure Relief Valve Now Available For Service

Some 2011-2014 F-53 Motorhome Chassis and F-59 Commercial Stripped Chassis vehicles may exhibit a lack of A/C cooling concern relating to a leaking A/C Compressor Pressure Relief Valve. The Pressure Relief Valve, part number EU9Z-19D594-A is now available as a lower level service part. Refer to the WSM Section, 412-00symptom chart for possible causes of A/C Pressure Relief Valve discharging. WSM Section 412-01 has been updated to include Removal and Installation Procedures for the A/C Pressure Relief Valve. Replacement of the compressor is no longer necessary to service the A/C Pressure Relief Valve.

 

 

Nov 13 2014 5655-2015 Transit - Body Control Module Replacement

When replacing the body control module (BCM) on 2015 Transit vehicles follow the updated Removal and Installation procedure found in the Workshop Manual, Section 419-10, using IDS release 93.00 and higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com.

 

 

Nov 13 2014 5654-2015 Transit - Adding Trailer Tow Functionality

2015 Transit vehicles which were not originally ordered or equipped with Trailer Tow Lighting and/or Electronic Trailer Brake Control may potentially support the addition of Trailer Lighting and/or a Trailer Brake Controller. Using PTS (Professional Technician Society) enter an applicable 2015 Transit VIN in OASIS, then select the Service Tips tab, Reference Guides section, and view the 2015 Transit Trailer Tow Package Overview document for additional information.

 

 

Nov 11 2014 5642-2015 Transit Power Steering Pump Noise

Some 2015 Transit vehicles may exhibit a power steering noise. Remove the power steering reservoir cap and inspect for a fluorescent orange or yellow plastic "hoop" in the center of the reservoir. If present, use a clean hook/pic type tool to pull the temporary shipping filter/hoop straight up and out. Discard the temporary filter and reevaluate the noise concern. Note: service replacement power steering reservoirs may include a temporary filter that must also be removed prior to repair completion.

 

 

Oct 10 2014 5491-2011-2015 - F-Super Duty - 6.7L Diesel - Diagnostic Trouble Codes (DTC) P20C0 And/Or P20C1, P20C2, P20BA, P20BB, P20BC, P20BD, P20BE

Some 2011-2015 F-Super duty vehicles equipped with a 6.7L Diesel engine may exhibit DTCs P20C0, P20C1, P20C2, P20BA, P20BB, P20BC, P20BD or P20BE stored in Powertrain Control Module (PCM) memory. Before diagnosing these DTCs, clear all DTCs stored in PCM memory and perform a Key On Engine Off (KOEO) Self-Test and Key On Engine Running (KOER) Glow Plug Monitor Self-Test. If any DTCs are present after performing these self tests then follow the associated Pin Point Test in the Powertrain Control/Emission Diagnostics(PC/ED) for the DTC(s) retrieved. If no DTCs return during these tests, no further diagnosis is necessary. Use available service labor times.

 

 

Oct 10 2014 5490-2013-2015 F-Super Duty - 6.7L Diesel - Built On Or Before 8/20/2014 - Engine Only Idles - Exhaust Fluid System Fault Displayed In Message Center

See TSB: 14-0192 for details.

 

 

Oct 07 2014 5474-2013-2015 F-Super Duty F-650 - 6.8L Engine - Intermittent Crank No-Start

See TSB: 14-0188 for details.

 

 

Sep 26 2014 5446-2015 F-Super Duty - 6.7L - Malfunction Indicator Lamp (MIL) With Diagnostic Trouble Code (DTC) P24DA - Built On Or Before 6/19/2014

See TSB: 14-0179 for details.

 

 

Sep 24 2014 5433-2014-2015 F-Super Duty - Parts Available For Dealer Installation Of Tow Command System

TO INSTALL A TRAILER BRAKE CONTROLLER (TBC) ON A 2014-2015 F-SUPER DUTY THAT WAS NOT ORIGINALLY EQUIPPED FROM THE FACTORY, ORDER A TBC MODULE FC3Z-2C006-B, ANDAN INSTRUMENT PANEL (IP) BIN (8C3Z-2513546-CA). NOTE: THE INSTRUMENT CLUSTER MUST ALSO BE PROGRAMMED USING IDS SOFTWARE RELEASE 82.01 OR HIGHER. REFERENCE PTS ON-LINE WEB-PAGE TABS FOR WORK SHOP MANUAL SECTION (WSM)206-10, ACCESSORY INSTALLATION AND/OR IDS SCREENS TO ENABLE TBC FUNCTIONS. SERVICE TIPS: REPLACEMENT OF THE MASTER CYLINDER IS NOT REQUIRED ON SINGLE REAR WHEEL DRIVE UNITS (SRW)(UNLIKE 2005-2010 F-SUPER DUTY MODEL YEARS),ONLY DUAL REAR WHEEL (DRW) CHASSIS CAB UNITS INCLUDE A PRESSURE TRANSDUCER BELOW THE MASTER CYLINDER, AND TBC MODULE CONNECTORS ARE LOCATED BEHIND OR UNDERNEATH THE INSTRUMENT PANEL RADIO BEZEL WHERE TBC IP BIN IS INSTALLED.

 

 

Sep 24 2014 5430-2011-2015 F-Super Duty - 6.7L Diesel - Tick/Tap Noise At Idle

Some 2011-2015 F-Super Duty 6.7L diesel equipped vehicles may exhibit a ticking noise at idle after an engine oil change. It is often referred to as Typewriter Noise because of its similarity to the sound of a mechanical typewriter. When engine temperatures reach 150 °F (65 °C) or higher, (from engine idle up to approximately 1700 RPM's), this noise can typically be heard at the front wheel well and is often isolated to the transmission bell housing or oil pan area. Typewriter Noise is not detrimental to engine function or durability and has no short or long term effects on the engine. Do not attempt repairs to eliminate this noise. This noise is characteristic of the 6.7L diesel engine and will typically cease or diminish significantly within the oil change maintenance interval.

 

 

Sep 23 2014 5421-2015 Transit Motor Oil Viscosity

2015 Transit engines have distinct motor oil specifications. Review the Capabilities and Specifications section of the Owner's Manual for complete details. In summary, the 3.2L Diesel engine requires SAE 5W-40 Full Synthetic Diesel Motor Oil, the 3.7L Gas engine requires SAE 5W-20 Premium Synthetic Blend Motor Oil, and the 3.5L GTDI Gas engine requires SAE 5W-30 Premium Synthetic Blend Motor Oil.

 

 

Sep 01 2014 5324-2011-2013 and 2015 F-650/F-750 - Blue Diamond Gateway Tool - Password Expiration Error

Some 2011-2013 and 2015 F-650/F-750 vehicles may exhibit an error message of Failed to retrieved VIN from history: Server returned HTTP response code: 403 from URL, when attempting to program using Navistar Electronic Technical Support System (NETS) Software. If this error message is encountered, update the NETS password through the Change Password selection on the Settings page inside of NETS. For more information on how to change your password, Navigate to the PTS Home tab and select the Rotunda Tab, Diagnostic Tool Support, Medium Duty Truck Diagnostics, FAQS or Refer to the NETS user Guide. User Passwords must be changed every 90 days for security reasons to prevent unauthorized access of the NETS software.

 

 

Sep 01 2014 5322-2010-2015 MULTIPLE VEHICLE LINES - DIAGNOSTIC PRACTICE OF MODULE SWAPPING OR LIKE VEHICLE ORDERING IS NOT RECOMMENDED

FOR 2010-2015 VEHICLES SWAPPING A MODULE FROM A DONOR VEHICLE FOR DIAGNOSIS PURPOSES WILL CAUSE ERRORS AND IS THEREFORE NOT RECOMMENDED. ORDERING A REPLACEMENTMODULE USING A VIN FROM A DIFFERENT VEHICLE IS ALSO NOT RECOMMENDED. TODAY MANYMODULES ARE SPECIFIC TO A VEHICLE/VIN AND HARDWARE VARIATIONS BETWEEN MODULES CAN AND DO EXIST. SWAPPING A MODULE FROM A DONOR VEHICLE OR ORDERING A MODULE USING A DIFFERENT VEHICLE/VIN CAN CAUSE INEFFECTIVE REPAIRS AND ADDITIONAL VEHICLE DOWN TIME. PLEASE ENSURE ALL APPROPRIATE WORKSHOP MANUAL PROCEDURES ARE FOLLOWEDWHEN DIAGNOSING THE CONDITION PRESENTED PRIOR TO ALL MODULE REPLACEMENTS AND ONLY ORDER MODULES USING THE CONCERN VEHICLE VIN.

 

 

Aug 25 2014 5299-2011-2015 F-Super Duty - 6.7L Diesel - Runs Rough or Cranks no Start With MIL On And Diagnostic Trouble Codes (DTC) P0087, P0088, P0089, P0093,P228F, P2291

Some 2011-2015 F-Super Duty 6.7L diesel equipped vehicles may exhibit an illuminated MIL and DTC P0087,P0088,P0089,P0093, P228F or P2291 associated with a rough idle or crank no start condition. If this condition is present, inspect fuse 33 in the Battery Junction Box (BJB) for an open condition. Use a Digital Volt/Ohm Meter (DVOM) to check the voltage on each pin of the fuse. If there is a voltage difference of more than .5V the fuse is open. Replace the fuse and re-evaluate the concern. If the fuse is not open or any DTC's other than the above are present, follow normal PC/ED diagnostics.

 

 

Aug 25 2014 5298-Some 2011-2015 F-250/F-350 Super Duty Vehicles - Power Steering Leak On Top Of Steering Gear - Updated On-Line Work Shop Manual Section 211-00 - Service Tip

Some 2011-2015 F-250/F-350 Super Duty vehicles may exhibit an small power steering leak or show fluid residue at the steering gear assembly. Before attempting to diagnose any leaks, clean off all fluid residue from the power steering system. Refer to PTS on-line updated Work Shop Manual (WSM) section 211-00 For diagnostic and repairs. Note: If a leak is identified at the top of the steering gear meshload nut, steering gear replacement is no longer required. Meshload nut part# BC3Z-4320-A (Engineering # BC34-19G405-AE) was released for service to correct this condition. Refer to WSM, Section 211-00 General Procedures Steering Gear Mesh load Adjustment and use service labor times standards (SLTS) operations Steering gear adjust found in section 3. Refer to DOES II or Ford Catalog for the latest service part availability.

 

 

Aug 08 2014 5267-2013-2014 F-Super Duty - 6.7L Diesel - Exhaust Fluid System Fault - Displayed In Message Center

See TSB: 14-0142 for details.

 

 

Aug 07 2014 5258-2013-2014 F-Super Duty F-450F-550 Chassis Cab - 6.7L Engine - Engine Runs Rough And/Or Vibrates At Idle When Power Take Off (PTO) Is Engaged

See TSB: 14-0141 for details.

 

 

Aug 07 2014 5257-2013-2014 F-Super Duty - 6.8L Engine - Stationary Elevated Idle Control (SEIC) With Power Take-Off (PTO) - Built On Or After 12/7/2012

See TSB: 14-0140 for details.

 

 

Aug 07 2014 5255-2013-2014 - F-Super Duty - 6.7L Diesel - Malfunction Indicator Lamp (MIL) Illuminated - Diagnostic Trouble Codes (DTCs) P0209F, P208E - Exhaust Fluid System

See TSB: 14-0139 for details.

 

 

Aug 07 2014 5254-2013-2014 F-Super Duty - 6.7L Diesel - Malfunction Indicator Lamp (MIL) Illuminated - Diagnostic Trouble Code (DTC) P054F

See TSB: 14-0138 for details.

 

 

Aug 05 2014 5239-2008-2010 - F-Super Duty - 6.4L - Exhaust Odor - Exhaust Manifold Leak Service Tip

Some 2008-2010 F-Super Duty vehicles equipped with a 6.4L diesel engine may exhibit an exhaust leak from an exhaust manifold. These leaks may be caused by a warped exhaust manifold. When repairing exhaust manifold leaks on a 6.4L diesel engine, be sure to use the Exhaust Manifold Cleaning and Inspection procedure thatis in the WSM (Workshop Manual) section 303-00 Engine System — General Information. This procedure provides the specification and the proper method for checking the exhaust manifold sealing surface for warpage.

 

 

Jul 25 2014 5206-2015 F-Super Duty Built On Or Before 06/26/2014 With Sirius Satellite Radio - Intermittent Audio Control Module Functions During Sirius Satellite Updates

Some 2015 F-Super Duty vehicles built on or before 06/26/2014 and equipped with Sirius satellite radios may exhibit any of the following symptoms, during a Sirius satellite radio update: Radio will not turn-on/No Audio after key re-start, Display message stating Sirius update while the 203 mm (8-inch) touchscreen freezes, CD will not eject with message saying No Disk and intermittently the 203 mm(8-inch) touchscreen locks-up during SIRIUS satellite radio updates. To correct the condition reprogram Audio Control Module (ACM) to latest calibration using IDS release 91.03 and higher. Calibration files may also be obtained at www.motorcraft.com. For warranty claiming use causal part 19C107, and applicable 12651D labor operation(s) in Section 10 of the SLTS Manual for the vehicle.

 

 

Jul 15 2014 5160-2015 Transit Remote Keyless Entry and Interior Lights Inoperable until Transport Mode Exited

2015 Transit vehicles are delivered in Transport Mode which prevents the RemoteKeyless Entry (RKE) and interior light(s) from functioning with the ignition key off (only functional with engine running). 2015 Transits equipped with low level instrument clusters do not display the Transport mode status in the message center. If RKE and interior lights only work with the engine running, the vehicleis still in Transport Mode. Refer to Work Shop Manual, Section 419-10 for the process to exit Transport mode, which will allow normal RKE and dome lamp operation.

 

 

Jul 01 2014 5110 -Service Procedure Update - 2011-2015 F-Super Duty - 6.7L Diesel - Diagnostic Trouble Code (DTC) P207F - Pin Point Test (PPT) Updated Procedure

When diagnosing/repairing the Select Catalyst Reduction (SCR) system and Diesel Exhaust Fluid (DEF) for DTC P207F on 2011-2015 F-Super Duty vehicles, use the online version of the PC/ED Manual. The online PC/ED Pinpoint test RD has been updated to include updated diagnostics for DTC P207F. 2011-2012 vehicles have different diagnostic updates compared to 2013-2015 vehicles due to the additional NOx sensor on the 2013-2015 vehicles.

 

 

Jun 24 2014 5083 -2011-2015 F-Super Duty - Updated Work Shop Manual (WSM) Body Control Module (BCM) Pinpoint Test C - Diagnostic Trouble Codes (DTC) B1310:14, B1310:12

2011-2015 F-Super Duty Pin Point Test (PPT) "C" in the On-Line version of Workshop Shop Manual has recently been updated to reflect proper testing of the Body Control Module (BCM) diagnostics and aid in the following intermittent symptoms: No crank/No start, Cranks/No Start and/or with/with-out BCM DTC's B1310:12, B1310:14. The symptoms and codes may be set due to different possible root causes. Please be sure that WSM Section 211-05 and PPT "C" is carefully followed, as this could aid in preventing repeat repairs of components.

 

 

Jun 23 2014 5078 -Service Procedure Update - 2011-2015 F-Super Duty - 6.7L Diesel - Diagnostic Trouble Code (DTC) P207F - Pin Point Test (PPT) Updated Procedure

When diagnosing/repairing the Select Catalyst Reduction (SCR) system and Diesel Exhaust Fluid (DEF) for DTC P207F on 2011-2015 F-Super Duty vehicles, use the online version of the PC/ED Manual. The online PC/ED Pinpoint test RD has been updated to include diagnostics for the EGR cooler. The additional diagnostics will verify that there are no concerns with the EGR cooler that could lead to unnecessary NOx component or SCR system replacement.

 

 

Jun 17 2014 5062 -2015 F-Super Duty 450/550 - 6.7L Engine - No Crank/No Start And/Or Battery Drain - Equipped With Dual Fuel Tanks - Built On Or Before 5/5/2014

See TSB: 14-0121 for details.

 

 

May 30 2014 4992 -2015 F-Super Duty - 6.7L Engine - Instrument Panel Cluster (IPC) Warning Message: Engine Idle Soon or Engine Idle Exhaust System Fault W/WO DTC's.

Some 2015 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an (IPC) warning of: "Engine Idle Soon and/or Exhaust System Fault" with or without DTC's. To remove vehicle from this mode, prior to going into idle only mode, correct fault indicated by DTCs and follow appropriate Pinpoint Tests. Refer to updated PCED Manual Drive Cycle in Diagnostic Methods section 2. Note: If idle only condition is still present, after performing updated PCED procedure, check CMDTCs and follow appropriate PPT's for any DTC's that set. If no DTC's are present; the vehicle cannot be removed from idle mode. PCM replacement corrects condition, refer to WSM section 303-14B for repairs. In IDS Without going to (PMI) install new PCM, navigate Toolbox > Module Programming> PMI. Use available service labor time standards (SLTS) operations.

 

May 30 2014 4990 -2011-2015 F-Super Duty - 6.7L Diesel - Malfunction Indicator Light (MIL) On with Multiple DTC's - New Ford Fleet Upfitter QVM Bulletin # Q-221 Released.

Some 2011-2015 6.7L diesel equipped vehicles may exhibit a MIL on with various (DTC's) stored in in the (PCM). These DTC's may set, due to: loose, missing, modified or damaged ground G400, during vehicle modification(s). G400 may be relocated by body builders/Upfitters from its original location. Inspect G400 to ensure it is: Present, properly secured, clean, and that the bolt head is not broken off prior to performing normal diagnostics. G400 should be located on a main frame rail, not on a cross-member/welded extension. For fleet or upfitted vehicles refer to Quality Bulletin Modifier (QVM) Bulletin #Q-221. Refer to HTTPS://WWW.FLEET.FORD.COM/ website, click on Truck Body Builder Advisory Service link and bulletins. Repairs performed due to vehicle modifications are not covered under normal vehicle manufacturers warranty.

 

May 30 2014 4989 -2014 F-Super Duty Vehicles Equipped With Sirius Satellite Radio - Intermittent Audio Control Module (ACM) Functions During Sirius Satellite Updates.

Some 2014 F-Super Duty vehicles equipped with Sirius satellite radios may exhibit any of the following symptoms, during a Sirius satellite radio update: Radio will not turn on, Display message stating Sirius update while the 203 mm (8-inch) touchscreen freezes, CD will not eject with message saying No Disk and intermittently the 203 mm (8-inch) touchscreen locks-up during SIRIUS satellite radio updates. To correct the condition reprogram Audio Control Module (ACM) to latest calibration using IDS release 90.05 and higher. Calibration files may also be obtained at www.motorcraft.com. For warranty claiming use causal part 19C107, and applicable 12651D labor operation(s) in Section 10 of the SLTS Manual for the vehicle.

 

May 27 2014 4965 -2013-2014 Econoline - Engine Misfire.

Some 2013-2014 Econoline vans built between March 01, 2013 and January 30, 2014 with 4.6L, 5.4L or 6.8L engines may have a misfire due to a internal open circuit in the spark plug. Remove the affected cylinder spark plug and check for resistance of the spark plug from the terminal tip to the center electrode. If the resistance reading is outside of specification (2000 – 20,000 ohm), replace the spark plug. Engineering has identified the cause to be related to the production of the spark plug and replacement of the ignition coil is not necessary or the cause of the spark plug failure. Use available Service labor times.

 

May 26 2014 4966 -2014-2015 F-250/F-350 4X4 Crew Cab/Regular Cab/Super Cab With 156" Wheelbase - Transfer Case Rear Output Seal Noise – Built On Or After 01/07/2014

Some 2014-15 F-250/F-350 4X4 Crew Cab/Regular Cab/Super Cab Vehicles with 156" Wheelbase (Transfer case with slip yoke rear output only) built after 1/7/2014 may exhibit customer symptom of squeal noise, mainly noticeable between 35-55 MPH (56-88 KPH) after initial cold soak start up. For these conditions, raise vehicle on a hoist per Workshop Manual (WSM) Section 100-02. Check for some wetness near the rear transfer case output seal (Base-7B215) for residual lubrication used during vehicle assembly. If evidence of grease around seal is present and no damage to the seal, this is normal. Refer to NVH (WSM) Section 100-04 for diagnostics. If no evidence of grease on the seal and no seal damage is present,lubricate output seal with Motorcraft® Multi-Purpose Grease XL-5 per (WSM) Section 308-07B. Use available service labor times.

 

May 22 2014 4958 -2013-2014 - F-Super Duty - 6.7L Diesel - DTC P2080, P0544, P2084, P2031, P242A, P242B, P246E, P246F, P200C And/Or P200E - Built On Or Before 12/15/2013

See TSB: 14-0108 for details.

 

Apr 28 2014 4875 -2015 F-Super Duty - 6.2L - Non AC units may have AC related DTCs in memory

Some 2015 F-Super Duty with 6.2L Non air conditioning (AC) vehicles may exhibit AC related DTC P0532 and or P0533 from the Powertrain Control Module (PCM) during diagnostic self tests. These DTCs should be ignored. Follow the Workshop Manual Pinpoint tests for any other DTCS that may be present.

 

Apr 25 2014 4869 -2014-2015 F-Super Duty, 2014 Econoline and Expedition - Single CD radios without SiriusXM AUX button not functional

Some 2014-2015 F-Super Duty XL and XLT and 2014 Econoline and Base model Expedition vehicles may be equipped with a single CD radios without SiriusXM. When the AUX button is pressed on these radios, the display will not change, nor will their be any AUX functionality. This condition is normal. Do not replace the radio.

 

Apr 23 2014 4865 -2014-F-Super Duty Pickup - 6.7L Diesel - Malfunction Indicator Light (MIL) Illuminated - Diagnostic Trouble Code (DTC) P2201- Built On Or Before 11/6/2013

See TSB: 14-0080 for details.

 

Apr 21 2014 4863 -Announcing 14C04 Compliance Recall

DEMONSTRATION / DELIVERY HOLD - Compliance Recall 14C04 - Certain 2015 Model Year F-Super Duty Trucks equipped with a 6R140 Automatic Transmission - Reprogram to Correct Momentary Reverse Engagement When Shifting to Drive. Refer to FMCDealer.com.

 

Apr 17 2014 4852 -2013 - 2015 F650/750 Medium Truck - Intermittent Crank No Start With Gas Engine

Some 2013 - 2015 F650/750 Medium Duty Truck equipped with Gas engine may encounter an intermitent crank/no start condition. Should normal diagnostics lead to the Fuel Pump Control Module verify the integrity of the connection of circuit 608 in Connector 3805. Investigation has shown that the female terminal at pin 1 may be deformed/enlarged resulting in an intermittent open circuit condition. While utilizing IDS active command to operate the fuel pump a careful wiggle test and visual inspection of the connector and terminal should be performed prior to Fuel Pump Control Module Replacement. During the wiggle test an audible change to the Fuel Pump sound may be noted if this condition is present. Refer to the online Wiring Diagram Section 5 for pin repair information of this condition.

 

Apr 10 2014 4825 -2008-2015 - F-Super Duty - Diesel Particulate Filter (DPF) Cleaning

Some 2008-2015 Diesel equipped F-Super Duties may experience Drivability and/or an Illuminated wrench light due to a restricted DPF that is unable to be cleaned through normal customer regeneration or dealer service regeneration procedures. There are products currently on the market that are advertised as chemical cleaners for use inside a DPF. Be advised that Ford Motor Company does not currently authorize the use of any cleaning product, chemical or procedure to restore the DPF other than normal customer drive cycle regeneration, operator commanded regeneration or dealer service regeneration procedures performed with Integrated Diagnostic Scan Tool(IDS) or MyCanic manual regeneration device. Use of any type of cleaning product on the DPF is not recommended and any damage to any components on the vehicle as a result is non-warrantable.

 

Apr 07 2014Updated PC/ED Drive Cycle Procedure To Clear "Engine Idle Soon And/Or Engine Idle Exhaust System Fault" Messages

Some 2013 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an (IPC) warning of: "Engine Idle Soon and/or Exhaust System Fault" with or without DTC's. To remove vehicle from this mode, prior to going into idle only mode, correct fault indicated by DTCs and follow appropriate Pinpoint Tests. Refer to updated PCED Manual Drive Cycle in Diagnostic Methods section 2. Note: If idle only condition is still present, after performing updated PCED procedure, check CMDTCs and follow appropriate PPT's for any DTC's that set. If no DTC's are present; the vehicle cannot be removed from idle mode. On 13 Model Year vehicles only the vehicle can be removed from idle mode by programming the Powertrain Control Module (PCM) per TSB 13-10-11. PCM replacement is not required.

 

Apr 01 2014 4786 -2015 F-Super Duty - 6.7L - DTC P01C4 Is Invalid And Should Be Ignored

Some 2015 F-Super Duty with 6.7L may exhibit DTC P01C4 (Fuel Pressure Sensor “A” Circuit Range/Performance) from the Powertrain Control Module (PCM) during diagnostic self tests. This DTC should be ignored. Follow the Workshop Manual Pinpoint tests for any other DTCS that may be present. 

 

Mar 31 2014 4771 -2011-2013 F-SuperDuty - 6.7L Engine – Updated PC/ED Drive Cycle Procedure To Clear "Engine Idle Soon And/Or Engine Idle Exhaust System Fault" Messages.

Some 2011-2013 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an Instrument Panel Cluster (IPC) warning of: "Engine Idle Soon and/or Engine Idle Exhaust System Fault" with or without DTC's. The Powertrain Control/Emission Diagnostic (PC/ED) manual, Diagnostic Methods Section 2, has recently been updated to reflect an improved Selective Catalyst Reduction (SCR) Drive Cycle Procedure. When these faults are present, please be sure to retrieve PCM DTCs and follow the appropriate PC/ED Pinpoint Test to address the DTCs. Once all DTCs are cleared, the SCR Drive Cycle should be used to clear the messages. The updated SCR Drive Cycle is improved to assist in clearing the IPC messages. Please ensure that the SCR Drive Cycle is carefully followed, as this could aid in preventing an Idle Only condition. 

 

Mar 31 2014 4770 -2014 F-Super Duty - 6.7L Engine - Instrument Panel Cluster (IPC) Warning Message: Engine Idle Soon or Engine Idle Exhaust System Fault W/WO DTC's

Some 2014 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an (IPC) warning of: "Engine Idle Soon and/or Exhaust System Fault" with or without DTC's. To remove vehicle from this mode, prior to going into idle only mode, correct fault indicated by DTCs and follow appropriate Pinpoint Tests. Refer to updated PCED Manual Drive Cycle in Diagnostic Methods section 2. Note: If idle only condition is still present, after performing updated PCED procedure, check CMDTCs and follow appropriate PPT's for any DTC's that set. If no DTC's are present; the vehicle cannot be removed from idle mode. PCM replacement corrects condition, refer to WSM section 303-14B for repairs. In IDS Without going to (PMI) install new PCM, navigate Toolbox > Module Programming> PMI. Use available service labor time standards (SLTS) operations. 

 

Mar 24 2014 4746 -2014-2015 - F-Super Duty - 6.7L Diesel - Reductant Line Damage From Improper Transportation

Some 6.7L Diesel Equipped Super Duty Vehicles may have a pinched, crushed or cut reductant line with or without DTC's (P20BD and / or P20BE). This is a result of the transportation company inserting a tie down hook into the frame tooling hole, near the right rear leaf spring shackle. In order to prevent damage to the reductant line there is a “No Hook” sticker placed over the tooling hole at the factory. If the reductant line is damaged, inspect the "No Hook" sticker to see if it has been punctured/removed indicating the tooling hole was used in transportation of the vehicle. If this is found, the transport company should be charged for the cost of the repair. Parts that are damaged due to shipping/transportation are not warrantable. Please see the Warranty and Policy (W&P) Manual for further information on transportation damage. 

 

Mar 20 2014 4740 -2011-2015 F-Super Duty - 6.7L Diesel - Malfunction Indicator Light (MIL) On with Diagnostic Trouble Codes (DTC) P20BC, P20C0, P204C, P208A, P208B, P220E

Some 2011-2015 6.7L diesel equipped vehicles may the MIL on with any combination of the DTC's P20BC, P20C0, P204C, P208A, P208B and/or P220E. These DTC's typically set due to a loose, missing, modified or damaged ground G400. During vehicle modifications, G400 may be relocated by the body builders/outfitters from it's original location. Inspect G400 to ensure it is present, properly secured, clean, and that the bolt head has not broken off prior to performing normal diagnostics. G400 should be located on a main frame rail and not on a cross-member or welded extension. Repairs performed due to vehicle modifications are not covered under normal vehicle manufacturers warranty. 

 

Mar 20 2014 4739 -2011-2015 F-Super Duty - 6.7L Diesel - Diesel Exhaust Fluid (DEF) Service Tips -Job Aid Release

A job aid titled "Diesel Exhaust Fluid (DEF) Service Tips" is now available on the PTS web site under the Service Tips tab for 2011-2014 F-Super Duty vehicles equipped with a 6.7L diesel engine. The information provided in this job aid can assist in determining the root cause of reductant system faults and aid in determining if the system has been contaminated with petroleum. When used in conjunction with the work shop manual, PC/ED, and proper diagnostic procedures this job aid can assist in preventing repeat reductant system failures. 

 

Mar 20 2014 4738 -2011-2015 F-Super Duty - 6.7L Diesel - Diagnostic Trouble Codes (DTC) P20E8, P202D and/or P204B - Diesel Exhaust Fluid (DEF) Testing For Petroleum

Some 6.7L Diesel equipped vehicles may exhibit the Malfunction Indicator Light (MIL) on with DTC(s) P20E8, P202D and/or P204B. Before replacing any reductant system components for these DTCs, use the Rotunda DEF test strips (part number 328-00012 or 328-44-863) to check for the presence of petroleum. Testing for petroleum contamination with these strips is critical to ensure a proper repair is made and to prevent repeat reductant system concerns. DEF system failures that are caused by petroleum contamination are not covered under warranty and require that the entire DEF system be replaced including the pump, heater assembly, tank, injector and all DEF lines. Cleaning and reusing contaminated DEF system components will result in repeat repairs.

 

Mar 20 2014 4737 -2011-2015 - F-Super Duty - 6.7L Diesel - Diesel Exhaust Fluid (DEF) Warning Chain Information

6.7L diesel customers may inquire about the Distance to Empty (DTE) Message for the DEF system. Refilling of the tank with the proper quantity of DEF is essential to allow the vehicle to clear the DTE message. Adding up to 2.5 gallons of DEF may be required for the system to detect a refill event. Generally, the DEF tank should be filled during the oil change interval. Driving conditions that increase fuel consumption will also increase DEF consumption and will require additional fills between service intervals. If the DTE message is displayed and no codes are present, verify the Reduct_TNK_LV PID with IDS. If it reads less than 100%, DEF must be added. If the message doesn’t clear after the PID reads 100%, run the IDS SCR System Refill Activation routine. 

 

Mar 11 2014 4708 -6.7L Diesel - Instrument Cluster (ICM) Information Window Displays: "Engine Idle Soon or Engine Idle Exhaust System Fault" With Or Without DTCs

Some 2013-2014 F-Super Duty vehicles equipped with a 6.7L diesel engine may exhibit an (ICM) window display warning of: "Engine Idle Soon or Engine Idle Exhaust System Fault" with or without DTC's. To remove the vehicle from this mode, prior to going into idle only mode, correct the fault indicated by the DTC, by following appropriate Pinpoint Test (PPT); refer to updated PCED Manual in the Drive Cycle section. Note: If idle only condition is still present after performing the updated procedure, check all CMDTCs and follow appropriate PPT for any DTC's that set. If no DTC's are present; the vehicle cannot be removed from idle mode, replacement of the powertrain control module (PCM) will correct the condition. To remove/install a PCM, Refer to WSM section 303-14B; use available service labor time standards (SLTS) operations. 

 

Feb 25 2014 4663 -2013 Super Duty Vehicles Equipped With Sirius Satellite Radio - Intermittent Audio Control Module (ACM) Functions During Sirius Satellite Updates

See TSB: 14-0041 for details. 

 

Feb 18 2014 4640 -Some 2011-2014 F-Super Duty Vehicles - Body Cab Leans To One Side - Service Tip

Some 2011-2014 F-Super Duty vehicles may exhibit a customer complaint of front Body Cab lean to one side. This optical difference may be normal body architecture of vehicle and may be affected by vehicle loading. If a customer complaint of front lean is identified, refer to updated diagnostic and repair detail in Professional Technician Society (PTS) workshop manual section (WSM) 204-00. Note: Failure to use the updated diagnostics may lead to incorrect repairs. Ensure no aftermarket components or equipment are affecting the vehicle's Body/Suspension prior to evaluation or repair. If aftermarket components are found, the vehicle's body/chassis must be returned to original specifications before accurate evaluation and diagnosis is performed.

 

Feb 17 2014 4632 -2011-2014 F-Super Duty Equipped With 6.7L Diesel Engine - Diagnostic Trouble Code P209F - Engineering Is Investigating Via Quick Service Fix (QSF)

Some 2011-2014 F-Super Duty equipped with 6.7L Diesel engines may exhibit Malfunction Indicator Lamp (MIL) illuminated with Diagnostic Trouble Code (DTC) P209F stored in the Powertrain Control Module (PCM). This DTC may occur if vehicle is operating in cold ambient temperatures below 20F/-7C. If unable to determine root cause of DTC P209F after completing PCED Pin Point Test RH Diagnostic Routines, do not replace Powertrain components (DEF Reservoir Assembly, Glow Plug Control Module). Clear the DTC and return vehicle to Customer. Note: This DTC will clear after the 4th drive cycle, if the monitor completes. Submit Global Concern Reporting (GCR) VIN Information in PTS, Under contact us WEB page section, click Report a Vehicle Concern. Engineering investigating in progress. Monitor OASIS for future updates.

 

 Feb 17 2014 4631 -2011-2014 F-Super Duty - 6.7L Diesel - Diagnostic Trouble Codes (DTC) P20E8, P202D and/or P204B- Diesel Exhaust Fluid (DEF) Testing For Petroleum

Some 6.7L Diesel equipped vehicles may exhibit the Malfunction Indicator Light (MIL) on with DTC(s) P20E8, P202D and/or P204B. Before replacing any reductant system components for these DTCs, use the Rotunda DEF test strips (part number 328-00012 or 328-44-863) to check for the presence of petroleum. Testing for petroleum contamination with these strips is critical to ensure a proper repair is made and to prevent repeat reductant system concerns. DEF system failures that are caused by petroleum contamination are not covered under warranty and require that the entire DEF system be replaced including the pump, heater assembly, tank, injector and all DEF lines. Cleaning and reusing contaminated DEF system components will result in repeat repairs. 

 

Feb 14 2014 4625 -2001-2004 F-Super Duty Restraint Control Module PMI Difficulty With VCM II

2001-2004 F-Super Duty vehicles may exhibit difficulty attempting to perform programmable module installation (PMI) of the Restraint Control Module (RCM) using VCM II. DTC B1935 and error code 35 may also set along with the inability to perform PMI. This condition is currently being investigated. In the interim, PMI can be performed using VCM I. Monitor OASIS for updates. This condition will be corrected with a future IDS release in 2Q2014. 

 

 

Feb 12 2014 4618 -2003-2007 F-Super Duty/2004-2010 E-Series/2003-2005 Excursion 6.0L - No Crank With Or Without Diagnostic Trouble Codes (DTC) P1705/P0706/P0707

Some vehicles equipped with a 6.0L diesel engine and torqshift transmission may exhibit a no crank condition with or without DTCs P1705, P0706, P0707. During diagnostics if voltage on the transmission range sensor at pin 21 (circuit 371 for F-Series, circuit 1929 for E-Series) is found to be less than 5 volts, electrically disconnect the engine cooling fan clutch and recheck the voltage at the range sensor. If the voltage is now in the correct range and the vehicle now cranks, clear all DTCs and verify that the DTCs do not return with a short test drive. Do not service the transmission or replace the transmission range position sensor for this condition. Refer to the appropriate wiring diagram, workshop manual procedure and PC/ED section to diagnose the engine cooling fan. 

 

Feb 12 2014 4616 -6.7L - Diagnostic Trouble Code (DTC) P208E - Diesel Exhaust Fluid (DEF) Injector Testing

Some 2011-2014 F-Super Duty vehicles equipped with 6.7L Diesel engine may exhibit Malfunction Indicator Lamp (MIL) with DTC P208E stored in Powertrain Control Module memory with or without DTC P204F. Results of Selective Catalyst Reductant(SCR) dosing RK7 measurement test may be zero or below specified 45-55mL requirement due to urea crystals forming on the DEF injector nozzle. If the measurement is below the specified amount, perform diagnostic procedure RK7 two additional times and reinstall the reductant injector if dosing measurement requirement is met. If the dosing measurement remains below specified 45-55 mL requirement, the DEF injector should be replaced. The DEF pump should not be replaced for DTC P208E. Engineering investigation in progress. Monitor OASIS for future updates.

 

Feb 11 2014 4608 -2011-2014 F-Super Duty - 6.7L Diesel - Diesel Exhaust Fluid (DEF) Service Tips - Job Aid Release

A job aid titled "Diesel Exhaust Fluid (DEF) Service Tips" is now available on the PTS web site under the Service Tips tab for 2011-2014 F-Super Duty vehicles equipped with a 6.7L diesel engine. The information provided in this job aid can assist in determining the root cause of reductant system faults and aid in determining if the system has been contaminated with petroleum. When used in conjunction with the work shop manual, PC/ED, and proper diagnostic procedures this job aid can assist in preventing repeat reductant system failures. 

 

Feb 10 2014 4605 -2011-2014 F-Super Duty - Trac Control Lamp Flashing - Diagnotic Trouble Code (DTC)C0062:62 Longitudinal Acceleration Sensor - Built On Or Before 11/18/2013

Some 2011-2014 F-Super Duty vehicles built on or before 11/18/2013 may exhibit a condition where the traction control indicator is flashing/illuminated with DTC C0062:62 Longitudinal Acceleration Sensor stored in the anti-lock brake system (ABS) module. A Hill Descent Control or Advance Trac error message may intermittently appear over undulating road surfaces. If DTC C0062:62 is with other DTC's this message is not applicable, refer to updated Work Shop Manual (WSM) section 206-09 for diagnostics and testing. If only DTC code C0062:62 is set alone in ABS module, with no other DTC's replace the ABS (Base 2C219) Module. Refer to WSM section 206-09 and use service labor times standards (SLTS) operations. All service stock of ABS modules is clean. Refer to DOES II or Ford Catalog for the latest and greatest service part availability. 

 

Feb 06 2014 4595 -2012-2013 Torqshift Vehicles - Slipping 1-3 And/Or No 2-3 Upshift Condition And/Or DTC P2702 - Various Build Dates

Some 2012-2013 E-Series, F-450/550, F-53 Motorhome and F-59 Stripped Chassis equipped with a Torqshift transmission built on 1/01/2012 and through 3/31/2012, and on 11/12/2012 and through 2/28/2013 may exhibit slipping 1-3 and/or no 2-3 upshift condition and/or Diagnostic Trouble Code P2702. This condition may be due to a worn intermediate clutch piston lip seal caused by a rough intermediate clutch piston bore. When this condition is present replacement of complete Center Support Assembly is required to prevent repeat concern. Refer to Workshop Manual, Section 307-01A, and published Service Labor Time Standards. 

 

Feb 06 2014 4593 -2011-2014 F-Super Duty - 6.7L Diesel - Loss Of Power - Air Filter Snow Packing

See TSB: 14-0026 for details. 

 

Jan 30 2014 4573 -2011-2014 F-Super Duty Equipped With 6.7L Diesel Engine - Diagnostic Trouble Code P054F - Engineering Is Investigating Via Quick Service Fix (QSF) 

Some 2011-2014 F-Super Duty equipped with 6.7L Diesel engines may exhibit Malfunction Indicator Lamp (MIL) illuminated with Diagnostic Trouble Code (DTC) P054F stored in the Powertrain Control Module (PCM). This DTC may occur if vehicle is operating in cold ambient temperatures below 20F/-7C. If unable to determine root cause of DTC P054F after completing PCED Pin Point Test M Diagnostic Routines, do not replace Powertrain components (MAF sensor, AIS Filter, Fuel Injector Pressure Sensor). Clear the DTC and return vehicle to Customer. Note: This DTC will clear after the 4th drive cycle, if the monitor completes. Submit Global Concern Reporting (GCR) VIN Information in PTS, Under contact us WEB page section, click Report a Vehicle Concern. Monitor OASIS for future updates, Engineering is investigating via Quick Service Fix (QSF) 

 

Jan 22 2014 4532 -2011-2014 F-250/F-350 4X4 Crew Cab/Regular Cab/Super Cab With 156" Wheelbase - Transfer Case Rear Output Seal Noise – Built On Or Before 01/06/2014

Some 2011-2014 F-250/F-350 4X4 Crew Cab/Regular Cab/Super Cab Vehicles with 156" Wheelbase (Transfer case with slip yoke rear output only) built on or before 01/06/2014 may exhibit customer symptom of squeal noise particularly noticeable on initial cold soak start up. Some wetness around rear output seal is considered normal from residual lubrication used during vehicle assembly. Vehicles with reported transfer case output seal leaks, please confirm seal leak before any seal is replaced. 1)Clean affected area so no signs of fluid are present. 2) Run vehicle for approx. 5 miles at 30-40mph. 3)Inspect for signs of leaks after drive. If no leak is present, changing seal is not required. If signs of a leak or cold noise repeats, follow Transfer Case Rear Seal replacement in workshop manual, Section 308-07B and use availble service labor times. 

 

Jan 16 2014 4509 -2014 F-Super Duty 6.7L Built On Or After 10/01/13 DTCs P246F, P246E, P242A, P22FF, P2080, P2084, P242B, P2470, P2031, P0544 - EGT Sensor And Connector Replacement[/b]

Some 2014 F-Super Duty vehicles equipped with a 6.7L Diesel engine and built on or after 10/01/2013 may exhibit DTCs P246F, P246E, P242A, P22FF, P2080, P2084, P242B, P2470, P2031, P0544. When diagnosing any of these DTCs, if normal PC/ED diagnostics lead to replacement of an EGT sensor, replace the sensor and the corresponding connector on the wire harness using pigtail kit (3U2Z-14S411-BXAB). During sensor/connector replacement do not disconnect the sensor from the main harness. Replace the sensor and connector as an assembly.

 

Jan 09 2014 4492 -2011-2014 - F-Super Duty - 6.7L Diesel - Exhaust Gas Temperature (EGT) Sensor Locations

2011-2014 F-Super Duty Chassis Cab (Narrow Frame) vehicles equipped with a 6.7L diesel display EGT_13 and EGT_14 in different order when monitoring PID data or freeze frame data depending on model year. For 2011-2012 chassis cab vehicles, the EGT sensors are labeled from front to rear: EGT11, EGT12, EGT14, EGT13. For 2013-2014 chassis cab vehicles, the EGT sensors are labeled in order from front to rear: EGT11, EGT12, EGT13, EGT14. It is important to note the differences in location for different model years when diagnosing/replacing an EGT sensor. A Job Aid is also available on the PTS web site. This Job Aid illustrates EGT locations based on vehicle build and model year. To access this Job Aid from the PTS web site select Service Tips > Reference Guides > '6.7L EGT Sensor Locations'. 

 

Jan 09 2014 4490 -6.0L Diesel Engine - Injection Pressure Regulator (IPR) contamination - Oil Cooler Seal Inspection

Some vehicles equipped with a 6.0L diesel engine may exhibit a lack of power, stalling and/or hard starting with or without a MIL and Diagnostic trouble codes (DTC) P2290, P2291 and/or P2284 due to a loss of Injection Control Pressure (ICP) in the high pressure oil system. This may be due to green-colored seal material contaminating the injection pressure regulator (IPR). During normal diagnostics, if green colored seal material is found on the IPR it is advised to remove the oil cooler and inspect the oil cooler cover seal for deterioration and also check the reservoir for further seal material. Ford factory and Ford remanufactured oil cooler cover seals are blue in color. Damage caused by faulty aftermarket components is not warrantable. 

 

Jan 07 2014 4479 -2009-2014 ECONOLINE INSTALLING ORIGINAL EQUIPMENT MANUFACTURER (TBC) TRAILER BRAKECONTROL SYSTEMS IN NON-EQUIPPED VEHICLES IS NOT RECOMMENDED OR SUPPORTED

2009-2014 E-SERIES INSTALLING OEM TRAILER BRAKE SYSTEM COMPONENTS IN A NON-TRAILER BRAKE EQUIPPED VEHICLE IS NOT RECOMMENDED OR SUPPORTED. THE INSTALLATION OF OEM TRAILER BRAKE CONTROL MODULES, OR ANY OTHER TRAILER BRAKE COMPONENT, WILL NOT ALLOW TRAILER BRAKE OPERATION. MODULE CONFIGURATION REQUIREMENTS ARE DIFFERENT BETWEEN OEM TRAILER BRAKE AND NON-EQUIPPED TRAILER BRAKE VEHICLES, AND SHOULD NOT BE ATTEMPTED. CURRENTLY A DEALER INSTALLED ACCESSORY KIT IS NOT AVAILABLE THROUGH THE DEALER INSTALLED ACCESSORIES WEBSITE.