Incidents That Give Dealership Employees A Back Eye

mchan68 · January 12, 2014

It ceaselessly amazes me how just a select few immature yahoos can really give us dealership employees a big black eye. Read on, gentlemen:

http://ca.autos.yahoo.com/blogs/motoramic/chevy-camaro-zl1-owner-fights-dealership-totaled-car-170136602.html

http://jalopnik.com/dealership-totals-customers-camaro-zl1-owner-and-deal-1498804012

Keith Browning · January 12, 2014

What the employee did was deplorable. The dealer, regardless of who is liable in the end should make it right to the customer. Period. When my dealer had a truck go up in flames on a lift in our shop a few years back, the dealership GAVE the man a brand new truck like the one that was destroyed. The original was at least three years old as I recall.

mchan68 · January 12, 2014

Oh my God. Just by the actions of ONE stupid employee, this business is going DOWN:

https://www.google.ca/?gws_rd=cr&ei=L97SUs3TMcS7rgGcs4DIDA#q=first+state+chevrolet+reviews&lrd=lrd

jimmy57 · January 12, 2014

I had a new 86 Bronco II XLT and left it at my local dealer (I worked at an BMW-Volvo dealer) for the 4th time to get trim issue around sunroof and a repeateable misfire at moderate load checked out. I passed by the dealer Saturday afternoon and saw it parked in body shop lot with damage to front end. I turned in and drove around to the open parking area and then saw it was crunched in the back also.

On Monday an insurance adjuster called me to talk about the accident and to get my story. I told him I was not in vehicle and was not in possession. He got really quiet but did answer my questions as to where and when accident occurred. 60 miles from dealer at 2:20 AM on Sat morning, 4 occupants.

I didn't get a call from the dealer until Wednesday.

They took responsibility and did fire the service advisor that had taken it.He was warned when he was caught doing this before.

The dealer took responsibility for repairs but their work was awful! The overspray and obvious body filler grind marks and the Ranger fender badge with overspray showed it was not a good job.

I did get satisfaction. I walked in and spoke with the truck sales mgr I bought it from (his wife had a Datsun Z I had worked on for years). He looked at it, said nothing, and then asked me to wait in his office. 15 minutes later the dealer owner walked in and was apologetic and said they would replace my Bronco and suggested the 87 model Eddie Bauer units they had would make a nice replacement. I got an EB model and there was no charge for me and they substituted the 87 on the loan for my 86 and paid three payments to make up for the 45 days I was without.

That dealer needs to look up what "making the plaintiff whole" means. The cost of doing that is increasing every day in this indefensible situation.

DieselD · January 13, 2014

Ive read this story and could only imagine the headache this poor guy is going through. I have seen advisors and even techs take a customers car out for a test drive just because it was something cool. I was always scared to drive some of these cars simply because it would be my luck I would get into a accident. This guy may have the right idea by getting the word out about this dealer and his ZR1 online. Social media can be a very powerful tool as can be seen by those google reviews already. I hope he keeps pushing to get a brand new replacement and not some beat down trade in as thats what he deserves in return for their F-up

I need to take my raptor in for a blend door actuator replacement before my 3/36 is up in a couple months. Im lucky to still have a inside guy I can trust to work on it otherwise I would probably just say screw it and do it myself. I dont trust people enough to hand them the keys to a vehicle I had to bust my ass to own.

Bruce Amacker · January 13, 2014

I had one of my personal cars serviced a couple of years ago and had the foresight to record the mileage when I dropped it off. It had 297 miles driven while it was at the shop and I was out of town. An interesting conversation resulted......

Fredsvt · January 14, 2014

When I brought my '99 Lightning in for the intercooler recall, I asked the advisor to please park it on pavement. (part of their lot was unpaved)

Needless to say, when I picked it up, it looked as someone did donuts in the mud out back. Since the truck has never seen rain nor snow, I wasn't very happy. (I'm being nice)

I went inside, and as calmly (sort of) as I could, went to see the sales person I bought it from and the service manager.

Needless to say, there was a young lot jockey and two detailers washing and toothbrushing the underside of my truck whle I waited.

Keith Browning · January 14, 2014

Fuckin stealerships suck don't they?

Alex Bruene · January 14, 2014

I recall the first time I ever drove a Supercoupe when I was just a wee-apprentice. It got a pretty severe shit kicking. But, it did belong to the dealership, so I don't feel that bad about it.