high diesel numbers

[dieselman456]

our numbers were high also on probation for six mouths so now every thing by the book boss wants tsb printed. And if it ant broke don't replace it

[Keith Browning]

No surprise this thread lives on. My advice to you all is continue to do your jobs: diagnose and repair diesel engines. Be professional in carrying that out and most importantly take great care in the administrative part of your jobs. Like it or not, this is all a part of being a modern, professional service technician. Documentation should be second nature and really should not add much time to the job if you do it as you go. If you do your job here, your manager should have no problem doing his job getting the claims paid.

• Document vehicle mileage, coming in and going out.

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• Every repair order should have an OASIS printout including any pertinent symptom codes and DTC's

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• Remember the three "C" write up: Concern, cause & correction must be clearly stated.

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• Document your diagnostics including things like: DTC's, fuel pressure and other similar readings, pinpoint test numbers, connector and circuit numbers along with wire colors, HotLine contact ID# and engineers NAMES, TSB#, SSM#, FSA# that might have been performed.

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• If it brings you comfort, print out IDS vehicle session logs. Just remember to enter the VIN, RO# and mileage at the beginning of each session. A good habit to get into in my opinion.

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• Proper punch times on your time cards!

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• If you are claiming M-time, punch on a separate flag(s) for the work and accuratly document the reason for M-time on the repair order. If you use M-time for accessing non-OEM equipment for example, make sure there are separate flags/punch times for disassembly and reassembly.

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• Always return warranty parts to your parts department with the repair order and date written on the box or tag. It would be a shame to have a claim denied because your dealer could not return the part when Ford calls it back!

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• Do not over repair the vehicle. Replace only the parts that failed. If there is related damage to non-causal parts, document the "how and why." If there is any documentation for replacing "other parts" in the service manual, TSB or SSM then cite that documentation. If it is in (their) print they cannot deny it.

The fact remains that the 6.0L equipped Super Duty is a flawed product and despite the 126 report, high numbers should not necessarily indicate any wrong doing by the dealerships! You can prove it. If you let them push you around, they will. On the flip side, if you cannot prove that you followed the proper guidelines and procedures then you have work to do at your dealership

 

That is exactly what you have got to do these days to protect yourself from the Big Blue Borg. IF you have been around long enough to notice, ford has shifted a lot of the responsibilities and thus expense of doing business onto the dealerships. For example, now they have this "self audit" deal where your dealer and its personnel have to gather all kinds of data, piles of paperwork, and go through it only to be grilled by telephone, asked to fax numerous documents and emails. They cant even send anyone out to ream you now because they have cut back their personnel to the minimum. I want to see Ford Motor Company turn itself around and become profitable again, but not at my expense! If you actually do the work properly, document your repairs and return parts requested then you shouldn't have to worry too much and the Rep's can shove the 126 numbers...

 

I still don't get the whole "numbers too high" deal. For cryin out loud, they KNOW they have a seriously flawed product. Probation? Really? I guess they want to start pissing customers off again... or maybe they aren't done shutting down dealerships.

 

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