Jwebb1981 Posted April 14, 2006 Share Posted April 14, 2006 F-250 customers says going down the road the red battery light came on. He went to advance to have his batterys tested. One of the had a bad cell, so he then went to Wal-mart to purchase 2 batterys for his diesel. After installing his batterys himself he made sure the truck would start. After starting the truck he notice that the battery light was still on. He thought to himself that it could be the alternator so while the diesel was running he undid both batterys after seeing the truck did stop running he reconnected the batterys. The diesel then stoped running. After an hour of trying to restart the truck he finally had it towed into the dealership. I found that he sent a voltage spike to the TCM. I noted on the ticket and told hotline to that he caused this so it can't be change to warrenty. I no that my Service Manager wont like this when he gets back next week. But I think that the owner needed to learn a lesson. The bill to replace the tcm/pcm, towing, and alternator came to around 1,000 dollars. All this to save 100 dollars. Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted April 14, 2006 Share Posted April 14, 2006 I don't think telling hotline anything will get a vehicle or a cause flagged in the system... From what I have seen, this only happens through the warranty end of it... You are right, though... too many people perpetuate the use of 40 year old diagnostic shortcuts, cost themselves a whack of coin and then cry warranty. Integrity and honesty is taking a vacation... The new "law of the jungle" - screw or be screwed... Don't mind me... I managed to lose 10 hours on a 7.3 front cover job this last pay and my faith in human nature isn't where it could be... Quote Link to comment Share on other sites More sharing options...
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