Jim Warman Posted January 14, 2007 Share Posted January 14, 2007 Found this link on TDS http://www.motorcraftservice.com/vdirs/training/retail/6.4L_diesel_maintenance/superduty.html Pay particular attention to whar is mentioned in the "Operation" section. Quote Link to comment Share on other sites More sharing options...
DamageINC Posted January 15, 2007 Share Posted January 15, 2007 Excellent! We are a relatively mod-friendly dealer, and would be considered very "forgiving" when it comes to mods. But we absolutely DO NOT tolerate a customer lying to us about mods to a vehicle. If I question the stock-ness of something, and they tell me it's never been tuned or sprayed or anything like that, and I find out that they lied to me - they can go and eat themselves. I ask these questions to keep the customer happy, not to screw them over. If they don't want to be honest with me, then they'll end up either paying for the repair or hoping that another dealership doesn't notice what they've done to it. Dave Quote Link to comment Share on other sites More sharing options...
LARRY BRUDZYNSKI Posted January 15, 2007 Share Posted January 15, 2007 Powerstroke rep. was just in and had this on DVD, he also had a booklet on this. Was pretty cool, I just hope that Ford uses this to educate the end user. But we all know what's going to happen in the near future. Quote Link to comment Share on other sites More sharing options...
Tony302600 Posted January 16, 2007 Share Posted January 16, 2007 Wow, now that is a trick setup. Memory CANNOT be erased unless from a dealership. That is totally gonna help us out, and make us stop scratching out heads when a 603,605 come up and we decide to make it customer pay or not. Now Ford just has to worry bout the dealerships that bend the rules to get a good survey. ( there is one by us that does anything for the customer i mena ANYTHING if its under warranty for a good survey" wut do u guys think Quote Link to comment Share on other sites More sharing options...
Jim Warman Posted January 16, 2007 Author Share Posted January 16, 2007 To be honest, I think these internal "records" wont be eraseable by anyone that doesn't have some real technical savvy. I'm pretty sure that Ford knows they have concerns with power adders and I'm pretty sure that they are going to become almost unreasonable regarding some failures.... It wont take much for hotline and the warranty nazis to start working hand in hand - and I can see someone asking for an upload, somewhere.... and we will have no idea of what we might be uploading (sorry to sound paranoid). Even now, our DOM is pressuring us about customers that drive something to destruction. One sitting in one of our bays right now.... F350 SRW.... right axle joint went south... customer kept driving.... the joint turned into a drive axle, a knuckle, a hub and bearing !@#!?$!'y and a diff housing. And it's not even a "local".... I see a problem brewing. I don't think that any one of us hasn't fudged at least something in favour of our customer... even these little dalliances with our integrity can be called into question. Quote Link to comment Share on other sites More sharing options...
DamageINC Posted January 16, 2007 Share Posted January 16, 2007 Our leniancy with mods has a lot to do with the customers reputation as a customer at the dealership. Obviously, some dude with an '03/04 Cobra rolls in with a 2.4 Kenne Bell sitting up top pushing 22psi and his powertrain warranty is out the window. Even lightly pulley'd Lightnings and Cobras don't really get too much help from us, if they're good customers we might give them that one "freebie" depending on what it is. But we've got no reason to tell some dude with a Mustang, especially a good customer, that we can't warranty his drivetrain because he's got a few bolt-on's and a tune. With our diesel customers, it's a little harder to tell how far they've been pushing it because you can have 2 6.0's that look IDENTICAL underhood and one might be making another 120+hp and 250tq than the other. Once again... it comes down to the customer. And good customers are much more likely to come back to us for business and ESPECIALLY new trucks if we help them out once with their personal ride. As opposed to some schlep who got booted from the last 2 dealers he visited because they didn't want to fix a modded truck. Dave Quote Link to comment Share on other sites More sharing options...
Keith Browning Posted January 16, 2007 Share Posted January 16, 2007 With our diesel customers, it's a little harder to tell how far they've been pushing it because you can have 2 6.0's that look IDENTICAL under hood and one might be making another 120+hp and 250tq than the other. Once again... it comes down to the customer. And good customers are much more likely to come back to us for business and ESPECIALLY new trucks if we help them out once with their personal ride. As opposed to some schlep who got booted from the last 2 dealers he visited because they didn't want to fix a modded truck. What REALLY makes it hard for us is that it is so easy for some clown to go out and get a tuner and use it and then remove it like nothing happened. If Ford wants us to upload the ECM for them to scrutinize, so be it. That just takes us out of the loop and identifies these people for us. I am not against someone doing as they please with their truck but I am tired of playing the game and hearing about it everywhere I turn. Even a good customer has to know that there are limits as to what they can expect to get away with and that they should not EXPECT me to be their accomplice. I need to survive, I am very good at what I do and I am not about to let someone screw with me and my survival. Not now. There is just too much at stake. Quote Link to comment Share on other sites More sharing options...
DamageINC Posted January 25, 2007 Share Posted January 25, 2007 I just learned that this is an entirely FALSE statement - technicians will not have any access to programming history. Dave Quote Link to comment Share on other sites More sharing options...
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