The "do you understand your 6.4L" contract

[Tony302600]

Just curious but, how many of you actually know of your sales guys having your service manager, sales manager, and owner sign the paper stating he understands the unique needs of his 6.4. I talked to a customer who just bought a 6.4L (traded his beautiful 7.3L) and asked him if he knew about the need for ULSD, and he looked at me like.."huh, they said its like the diesel diesel i had just more power." So i explained everything to him. My service manager told me he hasnt been talked to once and we sold 10 6.4's so far.

[Keith Browning]

That is a shame. I think that anyone involved with these diesel trucks must be aware of the basics. Notice I said "aware" because asking them to be knowledgeable is asking too much. I am proud to say that my dealer is pretty well educated on this. I have seen the customer sheet and we had an in dealer Pow-Wow with our rep and some factory dude before the launch with hand outs and videos. Now if one would just break then I can use what I know too! /forums/images/%%GRAEMLIN_URL%%/grin.gif

[Jim Warman]

Drafting up an "owner notification" document was something our sales department did early in the game... before we even got our first 6.4.

 

It doesn't make the customer promise not to do anything, but it lists out the salient points that the saleman needs to discuss with the customer... The customer signs it to indicate that all the points have been declared... after that, he can sign up on TDS....

[DwayneGorniak]

I've never even heard of this contract. Our salesman wake up in the morning and put on their alternate identity masks before they come to work. then they lie their asses off and tell the customers they should get over 20 miles per gallon and there's nothing to worry about. When they go home at nite, they take their masks off and you swear they pulled their pants down and you were looking at a hairy asshole.

[Tony302600]

Never a dull comment from Dwayne I swear LMFAO /forums/images/%%GRAEMLIN_URL%%/rofl.gif We're still waiting for our first broken 6.4 also. Its like a cop with a itchy trigger finger.

[GregH]

You can have some of my broken ones....

 

I guess we get the seconds here in the South.

[DwayneGorniak]

Tony I'm glad you like my sarcasm. Some people up here with Ford don't quit like it though. But hey, I figure if you can't have fun and joke around even sarcasticly a man will go insane in this trade. You should see the amount of fun we have at our shop. Our shop forman looks just like Borat. We also call the place the Dukes of Hazard. Our dealer principal's initials ar J.D. so we obviosly call him J.D.(Boss)Hog. Our service manager looks like and is called Rosco. Our parts manager is his pet Flash. And one of our old cougar service advisors is Daisy. Some of the guy's figure I'm Cooter. Might have something to do with the colour of my neck.

 

Anyway, I know that's a little off subject so back to reality now.

[Jim Warman]

Dwayne..... I turn 29 for the 28th time next week.... cougars can be good when you get this old...

 

I figured you'd be more like Tow Mater than cooter....

 

Besides, I don't think anyone can get more sarcastic than one nobody picked up on.... You may have seen it (if it didn't get pulled)... "there is a section in the WSM - how about that?"

 

I start my holiday today.... the world, as you know it, could change.... /forums/images/%%GRAEMLIN_URL%%/smirk.gif

[Tony302600]

Dwayne, our shop is the exact same, our service manager is 38-39, always messing with us, joking around but we know when to be serious. We are always playing practical jokes and having fun since its just me and the other diesel tech in the shop who always keeps me on my toes with comments, jokes, and situations.