Nope not stupid, they want to see how persistent you are to get the claim approved. Remember they have the certs on what your trained in. It's their little "insurance adjuster mindset" they have been trained in. The "people" at FOMOCO going thru these claims are taught to reject the claims unless it is perfect.
Hell anyone remember when I went to apply with the parts help center? Jim even wrote me a recommendation letter(By the way I still have it, Still thank you Jim). The people hired there have almost no Ford experience. I had more knowledge than the "gentleman" that interviewed me. I had the job other than the less than acceptable pay scale. It's pretty sad that they have people helping out the dealers and have very little experience.
I'm glad I'm here to help YOU guys when I can. I don't need to make more money to be helpful, it makes me feel good inside and that's enough for me.