Now, I'm positive I can go on and on about the things that have pissed me off at work these past 2 weeks, I have to rant about one thing in particular.
Thursday night, I ventured into the world of a broken 3V spark plug. Okay, no problem there's a tool to get the porcelin out... but I couldn't find it. Yesterday morning I asked the tune-up guys where it was, they told me the ASM had lent it out. They also had told me they urged him to not let anybody borrow it, but since it was a "good" customer of the parts department, we "had" to give it to them... I finally found the kit, all the pins were gone and not replaced, the loctite lid was off and dried up, and the puller slightly mangled... but that's not the real point of the rant... I called a friend at a dealer just east of the city, he told me they had lent theirs out, and did not get it back, called another friend at another dealer, and was told that theirs was also lent out and only half came back... so, why do we as dealers lend these tools out?? to our competetors no less?? I understand that parts department makes money off these guys... money if you ask me is being stolen from our shop... but, how much money is our shop LOSING because of the down bay, and all the running around that needs to be done to rectify the situation?? I once asked the PM to keep a set of 6 LCF injectors in stock, but was told we don't move them quick enough, and they stood to lose money having them... isn't that just about the same as the situation we (service) find our-selves in right now??